This app has discontinued many free features and made them premium, with a subscription. But the parts that are remaining do not work well. I have the setting to Block Scam and Fraud, and Spam calls- but it doesn’t. At least, not all the time. I don’t know if it actually blocks any. I still get them, and there is no icon warning that it’s a scam or fraud. Just got another one today, with no indication- but after the call and voicemail, I checked the number on Hiya- there was a months worth (over 45) of reports and comments left, all reporting the same scam. If they haven’t picked up that number then they need to figure out why not. The listing on my recent calls still shows nothing, no comment, no icon.Update, weeks later: I had two calls yesterday, one of which I missed and one I declined, from the same number. No indication what they were. I checked later on Hiya and found that they were “debt collectors”- only after I checked did the icon for that appear in my recent calls list for this number. Hiya is always open on my phone, so even if it’s a recent number it should be updated.Another update: telemarketers’ calls are not labeled as such. I’m not sure if it’s worth keeping this app on my phone- it hasn’t “warned” of anything, but I get voicemail messages from telemarketers, since I don’t answer calls from unknown callers.

I’ve had Hiya app on my phone for YEARS. I’ve off and on subscribed. It was helpful on occasion. Especially in its early days when spam to cell phones was relatively new. Then tech companies learned more. AT&T had active armor for customers doing basically the same thing. So I primarily used that and found little use for the Hiya app. Now move into iOS26 era. Built in call screening. I thought it would be amazing. But it absolutely was NOT amazing. I then became plagued by not only constant calls but also by several spam voicemails all day, every day, every time of day. So I’m looking for a new solution because Apple’s built in was basically useless, I decided to explore Hiya again. I found they have their own call screening. Real screening. Using Hiya now has been incredibly beneficial. Since the day I set it up giving Hiya control of screening and voicemails, it’s been incredible. I’ve not had a single spam call get through to me. And the spam voicemails are gone too!! Whatever they are doing at Hiya is saving my sanity. I was considering giving up my phone number because it had become so bad. I feel like I can live with my phone again. I paid for the annual plan and it’s worth every cent to remove those incessant nuisance calls that no one else seemed to want to help out with! 100% recommend this app and using its advanced call screening. It’s worth the $$!!!!

The app is undoubtedly the best of this type. It was free for several years and I loved it. When it began to charge $3/mo or $15/year, I did not hesitate to go for the latter. The problem came when on my wife’s phone, having Family Membership, I downloaded Hiya and upgraded to Premium. The usual message from the App Store is “A Family Member already purchased this, so you can obtain it for free.” With Hiya, however, my wife’s phone was billed to my account. I chatted with the iTunes Store and they cancelled the charge, but told me I needed to contact the developer to have my wife’s phone also have Hiya Premium. However, there is no way of doing that. “App Support”, both here on the App Store and on the website, consists of FAQ’s and blogs, with no way of telling your story outside of a review such as this one. Hope it helps. UPDATE on July 2019: after several years the above has not been fixed. NEW PROBLEM: on March 8, 2019, I changed my number TT&T has a policy of letting a number rest 90 days before re-assigning it. Hiya and several others report my new number as belonging to one Kenny Sanchez. Only the “Lookup” app has been correct from a few days after I changed my number. Today is July 27, nearly five months and Hiya continues to say my number belongs to a person who quit the number eight months ago! WOEFULLY OUT OF DATE!! I quit my subscription and will get “Lookup”.

This app was meant to be able to look up who is calling you/identify incoming calls and enhance blocking options. Now they are mostly focused on being a call screener. Rather than the first screen being the lookup screen it’s now a nag screen to enable call screening. I didn’t buy this to screen my calls. I bought this to identify calls manually. Now I have to go to the “keypad” section and there is supposed to be a paste lookup button at the top. Sometimes it’s there and sometimes it’s not. And when it is there I have to give it permission to paste every single time even when I choose always allow and confirm in Settings that the permission is always allow. Lately more often than not the button is not there unless I restart my phone making it more of a nuisance than a help. Don’t think I’ll be renewing since the whole purpose of the app is to allow me to lookup calls when I want and now it’s become very cumbersome and they are just interested in me in allowing them to intercept my calls, which I don’t want. I have all the updates of everything on my phone so that isn’t the issue. The app has been problematic since they implemented the call screening. No longer worth it. It has gone from best app for call identification to very low on the totem pole. Many apps now that handle it better. Another case of an app going from doing something well to an app trying to do everything and now doing none of it well.