OYO: Hotel Booking App & Deals 4+

Worst experience

Oyo never supports their costumers when we visit hotel by oyo booking. I went to delhi and booked room from oyo , oyo was showing me 700 rs per night I booked the room and paid in advance but when I visited hotel but the manager denied me to allow the room and said there is no any policy. We don’t give any room under 1200 rs. I requested many times that I booked it from oyo she was not ready to listen at any cost. Then i called costumer care number they were bzy they received my call after half an hour and they didn’t solve my problem i had to wait at least 3 hour but they did nothing to me. After all this thing i talked to hotel manager he provide the room without oyo booking and charge 1200 RS …since the day I decided I would never use this app again and Never suggested anyone about this app.. this incident occurred in 2019.. and the same incident occurred right before my eyes in 2022. They were couple and were struggling like this.. so I decided to write a Review for OYO..

Developer Response ,

Hello Shiraz,

We are concerned to note your disappointment. Certainly, this is not the experience we wanted you to have. Please share your booking details for us to check and assist you.

Thanks
TEAM OYO

Extemely hard to cancel, customer service play games to have a good rating.

I booked a room 2 night with allowable cancellation until 7 am the day of(I booked just slightly earlier). Unfortunately, I had picked a more distant hotel to my errand and so had to cancel and hopefully rebook at a different branch of theirs. I spentt 30 minutes or so trying to navigate the self-service until finally I had had enough and tried to reach a human being… it is impossible. With
A deadline with a deadline to check out of the refrigerator and I guess to cancel coming up. I had no choice and a chance to call the reservation line the gentleman explain the situation to gentlemen gentlemen insisted that since I was going to book another hotel to book it first, and that he will subsequently passed me on to somebody who will help me cancel the original reservation. And he would not budge on this. So I told him yes that’s fine. I will pay my dies. I know that they will be gouging me anyway. I escalate the complaints at some point at British. The ah sequent phone call was hreyrnu more . His basic question was that if the refund went through and what is his rating. I have a 1. By limiting his role to checking where the refund came though, he then thinks that he will get a ( for that when the whole isshe to befjn with was how hard it was to get it. What a joke, entcabeat emptier

Nightmare experience

I booked 3rooms in OYO hotel in Bijāpur, Karnataka, India (Oyo capital Meridian)for my parents and family. Booking was confirmed and everything was paid online. After my parents reaching the hotel they were told they won’t get rooms since we have paid it online. Then i talked to OYO customer service and they suggested me to move to different property (Oyo Basava Residency) and we accepted it. After my parents reached the other property, same issue here also. Here also property owner denied to give rooms. He asked us to pay the amount in the hotel and then we will get the rooms. Again they asked us the price 25% more than what we booked for. I called to customer service and they told they will refund the amount which I paid but it will take around 7 to 14 working days. Is this the experience you guys provide? I booked 3rooms for family and I was not traveling with them. Aged parents were waiting outside the hotel without getting the rooms. I spent one whole day talking with your customer service team. There is no way to talk to higher authorities. Even Though i booked the rooms and got confirmation I didn’t get rooms and now I need to wait for 7 to 14 days to get back my money. I lost my time & peace of mind. Who will bear this loss? I would like to thank Oyo for all this loss and nightmare experience. I’ll never again book any rooms through Oyo.

Developer Response ,

Hi, we regret the inconvenience caused to you. We never want our customers to be unhappy. We request you to share relevant details with us. So that we can assist you in a better way.