Voice by Enreach
Business
Free · Designed for iPad. Not verified for macOS.
Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.
Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.
Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.
Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.
Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.
Service call history - View the calls to service pools and all the details.
Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.
Please note: access to features may depend on your EnreachCloud user role and optional products activated.
more - Users can make service calls directly from the app if they have a mobile number provided by Enreach and the functionality is enabled for the user.
- Markdown support for transcription summaries.
- Service numbers are grouped better in the Display Number view.
2026.4.0 Jun 15
- If a call has extra information, such as a transcript summary, it will be shown in the Transfer view.
- The Transfer view is now only available to users who have the CallManagement role assigned to their account.
2026.3.0 Mar 26
- Users can now be shown in pre-call time. Pre-call time prevents service calls from being routed to an agent while the agent is preparing to make a callback call in VoiceHub callback auto-allocation.
- Users can end their own pre-call time directly in the app.
2026.2.0 Feb 16
- Users can now delete recordings from the app if the user has the necessary permissions.
- Support added for displaying different user types.
- Deactivated users are no longer visible in the Queue Users view.
2026.1.0 Jan 19
- User availability can now change to Offline-state, if user does not have any active terminals for calls.
- Recordings and transcripts can now be accessed from the service queue calls list view.
2025.5.0 10/23/2025
- Call recording reason can be required from users before they can listen to a call recording. Optional feature.
- Downloading of call recordings can be disabled. Optional feature.
- Callbacks are marked service calls depending on call list configuration, if you make them from your Enreach mobile number.
- Queue open status added to contacts.
- Users can now access queue information from contact view.
- Users can now also change profile images of other users if they have necessary permissions.
- More information about queue is shown in queue handling view.
- Masked numbers are no longer interactable.
- Fixed: Personal directory contact numbers were missing the + sign.
2025.4.0 09/10/2025
- Transcripts are now summarized as Positive, Neutral, or Negative. Optional feature.
2025.3.0 05/30/2025
- View transcript summaries from calls.
- Support for real time transcripts.
- Showing user names or numbers in transcript phrases.
- If the caller has completed strong authentication, the identification details can be found in the Transfer view during the active call.
- More information about service calls under Call details e.g. service queue name is now displayed.
2025.2.0 04/17/2025
- Smart caller info for iOS. Provides information about an incoming call. You can enable Smart caller info from Settings.
- Users with an active Teams call are indicated more clearly in Contact view. Optional feature related to Teams presence.
- Added Transfer all option for the work number if it is configured for the user. Optional feature.
- Call case view usability improvements:
- Starting a call case from the list view now directs the user straight to the specific call case enhancing the efficiency of its handling after the call
- No handing before date is displayed on call cases.
2025.1.0 01/21/2025
- Added support for post-call transcriptions.
- New service call timeline added for better visualizing of service call events.
- Added coloring to service queues if max wait time or people in line values exceed the threshold.
- Enhanced filtering of service calls.
- Statistics view divided to Calls and Queues.
2024.3.0 10/23/2024
- Numbers attached to the queue added under each queue.
- Call supervision enhanced. Supervision number can now be changed before starting the call.
- The settings for supervision number and voicemail greeting have been moved under the Settings view.
- Transfer calls view is renamed to Transfer.
- New app icon.
2024.2.0 05/13/2024
New Enreach style
- App has a new Enreach style with updated fonts, colors and icons.
Changes
- 31 day limit added to Call history search.
- New call type “Callback created” added to Service calls.
- Terminology consistent with the industry standards: pools are now queues.
- Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
- Added a call result text inside history view to clarify the result and direction of a call.
- Media player added to call details view.
2024.1.0 01/08/2024
Side menu:
- The user area, previously accessed via a dialog on the front page, has been moved to a new layout.
- Access app device settings from the side menu.
Settings:
- Settings are now available in the side menu.
- Additional settings added. The new settings view allows you to change previously unavailable settings.
- Call transfer and call recording settings moved to the new settings view.
Availability:
- Terminate availability from the availability view.
- Upcoming availabilities displayed in the availability view.
Display number:
- Default display number shown. For mobile users, the default number can change based on mobile usage.
2023.1.0 06/13/2023
Show additional data in callback list view
- New filter option for the additional data
Privacy policy changes
- Added Finnish version
- Ask user consent for personal data use in usage statistics
New availability view improvements
Directory search now searches for more fields
Link to user guide added
4.4.0 01/26/2023
- Sign in process now in two steps: separate views for email and password
- Enreach identity support added - new sign-in process
- Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.
- Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.
- Upcoming availabilities: clarified terminology on continuous availability.
4.3.0 11/03/2022
- Improvements to app performance
4.2.1 10/05/2022
- Pool groups (optional feature): pools are displayed divided in to groups
- Search from front page: search for contacts, pools and pool users from one place
- Statistics view: to improve front page performance, access to statistics is now from icon instead of tab
4.2.0 09/06/2022
New onboarding process for first login:
- Required permissions are explained
- Updated Privacy Policy is displayed: https://www.enreach.fi/voice-by-enreach-privacy-policy
Pools view changes:
- Serving tab under a pool now also shows users who are in a call. This is similar to Voice Center.
- Notification view is now more clear about letting user create only one notification per pool
- Notification view now automatically removes a notification that was shown to user already
4.1.5 03/30/2022
- Call supervising - silently listen, whisper and barge in on ongoing service calls in real time
- Improvements to app performance
4.1.0 02/02/2022
-Benemen is now Enreach. New Enreach layout
4.0.0 01/09/2022
- New Pool users view displays all users who are members in any service pools
- Remember selected Call cases filtering after app restart
- Directories can now be selected individually under Contacts
- Service pool Max. wait time formatting changed from x sec to mm:ss
- Showing now closed call cases from past 7 days
- Fix for multiple assisted callback notifications
- Fixed issue when changing other user's service pool active status
- Added DTMF controls to Call recording help dialog
3.4.0 11/16/2021
- New Transfer calls view replaces previous BeneCC view
- See your own and other pool users' wrap-up status after service call and stop your wrap-up time
- Term consistency: Call handling is now Call cases
- Other fixes and improvements
3.3.0 09/15/2021
- Assisted callback
- Fix for password recovery
3.2.1 06/22/2021
- New Statistics view with numeric data about calls and service pools
- Voicemails are now displayed on the front page as a new card and in the new Voicemail view with everything related
- Multiple call recordings on one call can now be played back
- Small layout changes on personal call history view
3.2.0 05/03/2021
Improved user experience!
- New front page with useful details about how you receive or make calls
- Bottom navigation for easier use
- Missed calls counter displayed at bottom of front page
- Current availability state can be edited and call transfer set
- Availability now displays possible end time and note text instead of just the eventtype
- Combined history view for both personal and service pool calls
- Display number for outgoing calls (CLI) can now be selected
- Service pool switch moved under Service pools
- Added user’s terminal list and phone numbers viewable under user settings
- Added new Additional settings view for setting transfers and voicemail greeting
- Callback request view aligned with other Benemen user interfaces
- Automatic call categorization handling improved
- Includes also bug fixes and other improvements
3.1.1 03/11/2021
- Users can make service calls directly from the app if they have a mobile number provided by Enreach and the functionality is enabled for the user.
- Markdown support for transcription summaries.
- Service numbers are grouped better in the Display Number view.
more Version 2026.4.0 Jun 15
Data Linked to You The following data may be collected and linked to your identity:
Contacts User Content Identifiers 