Level Home 4+

Not entirely sure what’s going on with your app lately but recently it can never connect. You have to be DIRECTLY IN FRONT OF THE LOCK before it “might” actually work properly. Super disappointed since we’ve since bought multiple family members this lock for their houses . . . raving the entire time about how great the lock & app are only to now be disappointed in how it works, “if & when” it actually works. If I need to stand directly in front of my lock to unlock it (whilst my dog waits as patiently as he possibly can to go outside to do his business) then the app tells me over & over how an error occurred & it was unable to unlock or lock the door, I may as well have just used the key. Please fix this & you’d have the entire star system (5 stars) for this product & app. Fingers crossed this gets resolved sooner then later.

Best feature - auto unlock - when I pull into the driveway, I know I know my door is automatically unlocked and I can walk in unencumbered without needing to pull out keys. Coolest feature - when I walk up to the door with a group of friends and I use my watch to unlock the door! Most reassuring feature when I’m sitting in bed at night just about to doze off and I asked Siri if all my doors are locked and she confirms that all my doors are locked! I have 3 locks installed 1 bolt and 2 Lock +. They all work perfectly.
I’m assuming the issues that people complain about have everything to do with installation. Doors have to be true and your lock has to be within range. Simple. If my door jams it’s because it’s not closed properly and if you want Apple Home Keys to work you have to have good range. Get a hub close and all the features work flawlessly. And if the Internet is out, the product works perfectly with Bluetooth and the keypad.
I used HelloTech to install 1 of my locks because the door wasn’t in great shape. HelloTech got the door trued up and adjusted the hinges and plate so the bolt closes without any issues. They made it so easy and they spent time making sure all the features I wanted to set up worked! Worth having professionally installed! Best smart lock and built like a Swiss watch!

**Brand new product won’t update firmware, unable to use features** I just installed my level bolt. It doesn’t fit quite as good as the previous bolt did but some minor tweaks to the door fixed this issue. After swapping out all of the necessary equipment, initializing connection to the level bolt, and attempting to use the bolt, I’m immediately hit with a firmware 2.26.1 update. While standing in the same position to connect to the level bolt (approx 1ft away), it now says that there was an update error and I need to stay close to the lock, indicating a connection issue. I’ve changed various locations around the lock and changed my phones vpn settings but the app continues to say it can’t complete the update, which renders the tech functionality of the bolt useless. I just received this product, and based on the numerous other reviews talking about connectivity issues, update issues, and battery drainage, I’m inclined to just return this product as it’s become an overpriced dumb-lock. An unfortunate and quick end to the product for me; the idea was excellent but the execution/sustainment seems to be a dumpster fire.