Liven: Improving Wellbeing 4+

The Liven app has a great premise, but the app is not ready for prime time. You receive ads for up-sells before you get access to the real content. For $29 per month, the up-sells should be included. You complete questionnaires which are supposed to personalize the app to your needs. It does not. Then, you are told to set goals from 5 or so categories, but there are few options in each category to choose from. If none of the options apply to your situation, you still must select one to proceed. There is no option to personalize. I thought I must be missing something, but there was no way to find out unless I selected answers that did not fit my situation. I reached out to their customer support, and a week later, reached out again to see if they received my first inquiry. I received a response asking if I would rather receive a few of their up-sells than a refund. I responded that I wanted a refund. I did receive notice of a refund. I hope this app developer can program a lot more personalization into this app (and slow down on the up-sell advertisements). I had been willing to pay a premium for what they promised. I wish this app developer well as they continue to make improvements to their app!

I downloaded this app in hopes it might help me sort through some of my mental health issues. However, I can’t look at my phone as much as is required to be successful with this app, and I only used it for two days completing one task. If I had kept using it, I have no doubts that it could’ve been extremely helpful! I did contact customer service to request a refund although I didn’t meet the eligibility requirements for receiving one. And even still they processed a refund for me and I had my money back within like two or three days!!! They didn’t have to do that and I am very grateful that they did!!!!

I got Liven thinking it was going to be a good supplement to another goals-oriented app I use. The ads I saw made Liven seem like it would help you create routines based on quiz answers, but instead of sending a routine or information about your quiz results as promised, the quiz dumps you into a paywall to use the app. I was naive enough to pay for access thinking it would show me my personalized results in the app. Instead, the app turned out to be disappointing; at least in the procrastination section, the user does the heavy lifting to populate daily goals, and the suggestions are extremely limited, and none of the exercises feel personal or even slightly aligned to the quiz that funneled me in. It’s so similar to other apps I’ve given up on that I decided to cancel the subscription an hour in, but was told by customer service that they don’t give refunds for “personal reasons” (aka not feeling that the app delivered what was advertised). No free trial and the amount of effort Liven put into their funnel instead of into the app itself… I’m waving the red flag in hopes that people who really need help with goals and mental health won’t end up in my situation. There are way more apps out there with more considerate and robust features and onboarding.