TITLE: outfits from stylists 17+

This service is not exactly what I expected from the advertisement (I thought it’d be a box subscription). But I decided to give it a try (although, I am VERY CONCERNED about the reviews on the cancellation policy). My first experience was good overall.

Positive:
- simple app (a little too simple)
- my first session with Jordan was good. She was very pleasant, listened to all my wishes & styles preferences and picked a great outfit, I loved every item!
- direct links to clothes
- email reminders about sessions

Negative:
- absolutely NO response from the customer service (very suspicious). I reached out multiple times with questions on HOW TO USE THIS SERVICE/ HOW THE SESSIONS ARE WORKING/ WHAT TO EXPECT.
- I had to wait for an actual session to discover it’s a CHAT (I prepared for a live call).
Less personal + took full 2 hours for back & forth on both ends (not stylist’s fault but the service design fault = pun intended). Perhaps, it’s only the intro session to learn more about me but again, I HAD NO IDEA THAT IT’D TAKE SO LONG.

Conclusion:
I’ll give the service another chance because I liked the stylist’s approach and choices. But if it’s gonna take 2 hours each time for a CHAT session, I’ll have to cancel. I’d be more willing to spend 1 hour talking live where the stylist can actually see me and what I’m currently wearing for a more personal experience.

Dear Valued Customer! We appreciate your feedback and we are glad to hear that we are able to provide you with the service that you found helpful. We're thrilled to hear that you found Jordan support valuable and enjoyed your session. We'll ensure to convey your kind words to her, and we look forward to assisting you in your upcoming sessions. Our team of personal stylists is dedicated to providing the best service and helping you find the perfect styles that suit your taste and lifestyle. We appreciate your support and aim to continue delivering superb assistance to all our customers, just as fashion evolves with every season. If you have any more queries or need further assistance, please don't hesitate to contact us at customer.care@thetitle.io. We're here to help you and ensure your fashion journey with us is nothing short of fabulous!

When I downloaded the app and signed up for the subscription I was under the impression that I would get some type of guided stylist advise…the way it is advertised. Like some other customers, I also thought the style session would be a call or video chat something of that nature. It was a text chat and the stylist was very unhelpful. Clearly preoccupied and was a complete waste of my time. Since I realized upon signing up that none of the services that are advertised are actually included in the subscription but are in fact add ons, I decided this was not the subscription I wanted. When I reached out to customer service to cancel (because trying to cancel online is also not straightforward) I was told via customer service that since my reasons for cancelling were my “personal reasons” I couldn’t get a refund. And that it was actually not a fraud that they offered a money back guarantee because you cannot sign up for the service without agreeing to the terms and conditions (whatever THAT means). DO NOT purchase this service, they are scammers at worst-extremely misleading at best. DO NOT believe these pc answers they are giving in response to the reviews. They are frauds.

Dear Valued Customer! We apologize for the frustration and confusion you've experienced. It's important to us that our users feel informed and supported. We're sorry to hear that your interaction with our stylist didn't meet your expectations and that you found the cancellation process challenging. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process.
We strive to provide clear communication about our services and offerings, and we appreciate your feedback on how we can improve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out at customer.care@thetitle.io. We're here to help address any issues and ensure a positive experience for our users.

I’m a 5’10” former model with very long legs. I signed up for this service for help finding pants with long inseams. I signed up for the first month but my first session was on day 28 of my service. When I tried to start the session, I got a notice that my stylist was busy and wanted to rebook me in another month. So—two months paid no service so far. When I finally met with my stylist, she took so long to respond. She was clearly working simultaneously with other customers. Although I told her I needed 35 inch inseam, every pant she recommended was 32 inch. She then started sending capris without understanding that capris are still supposed to hit a few inches above the ankle, not a foot above the ankle. The stylist had no understanding whatsoever about fitting a tall person. It took about 30-40 minutes and by the end she was still suggesting pants too short. I ended the session and requested a refund, then was told that my “personal preferences” is a not a reason for a refund. So they refused to refund me the money. Good job TITLE being unable to help the customer then blaming it on the customer. Sounds like the last guy I dated. Not a business policy.

Dear Valued Customer! We are truly sorry to hear about the frustrating experience you had with the styling service. It's disappointing when a service doesn't meet expectations, especially when it's related to something as personal as fashion and style.
It sounds like there were several issues that compounded your dissatisfaction, from difficulty scheduling appointments to the stylist's inability to find suitable options for your needs. Additionally, the lack of available stylists and the long wait times further added to your frustration. Your feedback highlights the importance of efficient scheduling systems, attentive stylists who understand and cater to clients' specific needs, and responsive customer support to address any issues that arise.
We hope you're able to find a satisfactory resolution to this situation, and if there's anything else we can assist you with, please don't hesitate to ask at customer.care@thetitle.io. We wish you nothing but the best!