Liven: Improving Wellbeing 4+

Customer Support Helpful

The Liven app has a great premise, but the app is not ready for prime time. You receive ads for up-sells before you get access to the real content. For $29 per month, the up-sells should be included. You complete questionnaires which are supposed to personalize the app to your needs. It does not. Then, you are told to set goals from 5 or so categories, but there are few options in each category to choose from. If none of the options apply to your situation, you still must select one to proceed. There is no option to personalize. I thought I must be missing something, but there was no way to find out unless I selected answers that did not fit my situation. I reached out to their customer support, and a week later, reached out again to see if they received my first inquiry. I received a response asking if I would rather receive a few of their up-sells than a refund. I responded that I wanted a refund. I did receive notice of a refund. I hope this app developer can program a lot more personalization into this app (and slow down on the up-sell advertisements). I had been willing to pay a premium for what they promised. I wish this app developer well as they continue to make improvements to their app!

Ripoff: I second YinMoon's review.

YinMoon describes it better than I could: "The Liven app has a great premise, but the app is not ready for prime time. You receive ads for up-sells before you get access to the real content. For $29 per month, the upsells should be included. You complete questionnaires which are supposed to personalize the app to your needs. It does not. Then, you are told to set goals from 5 or so categories, but there are few options in each category to choose from. If none of the options apply to your situation, you still must select one to proceed. There is no option to personalize. I thought I must be missing something, but there was no way to find out unless I selected answers that did not fit my situation. I reached out to their customer support, and a week later, reached out again to see if they received my first inquiry. I received a response asking if I would rather receive a few of their up-sells than a refund.
I responded that I wanted a refund. I did receive notice of a refund. I hope this app developer can program a lot more personalization into this app (and slow down on the up-sell advertisements). I had been willing to pay a premium for what they promised."

Last: I think I've stopped my subscription but can find no way to verify that

Developer Response ,

Hi there, Thank you for sharing your detailed feedback. We truly appreciate you taking the time to share your experience, and we’re genuinely sorry that Liven didn’t meet your expectations. We understand the frustration you felt with the personalization and upsells, and we’re actively working on improving these areas to make sure the app better serves your needs.

We also apologize for the delay in responding to your inquiry. Our goal is to provide timely and helpful support, and we regret any inconvenience caused.🙏

To verify your subscription status, you can easily tap on the Membership button within the app or reach out to our support team at support@theliven.com, and we’d be happy to assist you.

We truly appreciate your feedback, and we’ll continue to make improvements based on user experiences like yours.

Wishing you all the best! 🌟💜

Money grab-should not be a paid app

I am very disappointed that I purchased this app and am requesting a refund. You can only complete items once every 24 hours. That seems absurd for a paid app. My schedule changes daily and I never know when I’m going to have free time, so for instance, I didn’t get to work in the app until after 11 pm last night. I assumed it was fine since it was still yesterday but it’s now tomorrow and I’m still unable to move on and if I want to be able to complete items during the day rather than after 11pm every night, I have to skip today all together. The only reasoning I can deduct from this is that you want users to be forced to renew their memberships to get thru the material, so you ensure they can only do so much at once. This feature alone was enough to cause me to pursue a refund.

In addition to that, the app is also lacking in features. For a paid app, there should be a lot more content and resources. The mood options are limited and I cannot go back and look thru any of my mood journal entries or course assignment submissions. This further supports my theory that this app is just a money grab.

I think this is a good starting idea; I don’t think it’s ready to be a paid app. It does not deliver what it promises and it’s limited content and capabilities is very frustrating and much more representative of a free app.