New and happy self-installed residential Lorex system user here. Our Fusion NVR system has been in for about 3 months (since May 2023) and overall the system has been running well and the app is very good and useful. If was extremely easy to setup the system overall including getting the app going.We have a mix of PoE IP wired cameras and WiFi cameras. Usability of the app is good for all devices and is pretty intuitive and well featured for most all of the common features you need as a system user for quick access and checking events, recordings and settings. The NVR console and NVR web administrator interfaces are extensive and far exceed app capabilities as you would expect. I mostly kept this review focused on the app. LOREX areas for improvement aside from the app include: 1) configuration and product stability for configuring advanced features such as motion zones on AI cameras needs to improve and 2) Lorex Support should add email and IM support methods beside phone only. Tier 1 support is friendly and they try to be very helpful but offshore communication gaps and technical knowledge depth can and should be better.

*Update*Our issue was fixed after we rebooted our main computer system back to the factory settings and set everything up from scratch again. We can now see our live views on the app and it seems to be working correctly although we still have sporadic issues with getting the “oops, something went wrong” message. Overall, we are happy with everything.My app used to work great but all of a sudden yesterday it stopped. I can no longer see the live view on the app or get notifications or look at the timeline history. I tested the Wi-Fi connectivity through the app and it says it is good. My main computer is working fine and is recording like it is supposed to. I have rebooted the router like the Lorex troubleshooting states and I have even deleted the app and reinstalled it. I have checked that all firmware is up to date and yet nothing is working. It is very frustrating.

Just bought a new Lorex system at Costco because I had a prior Lorex system at my last house and liked it. The system itself is great and I’m happy with the cameras and other hardware so far but the Lorex Home app is disappointing. It works nice on my phone but there is no iPad version, only the iPhone version. My last Lorex system must have used another app because I was able to use the iPad to view the cameras. You can load the iPhone version on an iPad but the dimensions keep the phone dimensions so you gain nothing in screen size by using your iPad! Furthermore, and even more importantly, it seems that you can only login to your cameras on one device at a time. If I try to log in on the iPad (despite the small display) it logs me out of the iPhone. When I need to quickly check my cameras because something might be happening, I don’t want to have to log in again because I was logged out by using another device. I didn’t have this issue with my prior Lorex system (which used the Lorex cloud app I believe) so I’m not sure why a newer system has a worse app supporting it. I know Lorex can do better! Please upgrade the Lorex Home app to have a native iPad version and also allow to login on more than one device.

In the last couple of months this is now the 3RD TIME that the app is not working as it should. When I go on the app and try to click on any of my cameras it will say loading live view then says uh oh something went wrong tap to retry. And I know for a fact that there is nothing wrong with any of the cameras because they work on the monitor at my business just not on the app. And when I’m not physically at the business I rely on the app so I can check the cameras when I’m not there. But this is now the 3rd in a matter of 3-4 months that this has happened and I have to wait a couple of weeks for it to magically start working again. This is not how an app should work!! I have a business and it’s important for me to be able to access the cameras for when I’m not physically at the property. Not to also mention that when it is working then it lags so much, takes forever for the timeline to load just so I can go back to a certain time to check something You guys need to do better and especially when the cameras aren’t accessible when it says uh oh something went wrong tap to retry. Trust me I’m tapping to retry but keep getting the same thing. Please please get this issue fixed so this doesn’t keep happening. I’m very disappointed and dissatisfied with this.