LUISAVIAROMA: Elevated Fashion

Name: LUISAVIAROMA: Elevated Fashion
Rating: 4.9 (4122 reviews)
Author: Luisa Via Roma S.p.A

A Curated Brand Selection

Only for iPhone

Free

4.1K Ratings
Ages

4+
Years
Category

Shopping
Developer

Luisa Via Roma S.p.A
Language

EN
+ 8 More
Size

42.8
MB

iPhone

Download LUISAVIAROMA for the best shopping experience and find a curated selection of women's, kids' and men's designer clothes, eyewear, footwear, accessories, beauty, home and more. Discover over 500 brands like Khaite, Coperni, Jacquemus, The Row, Dolce & Gabbana, Maison Margiela, Ganni and more. CUSTOM FEED Explore a personalized homepage based on your favorite items and brands: from Stella McCartney purses and Jil Sander knitwear to adidas sneakers and Chloé blouses. QUICK VIEW Scroll through product images without ever leaving the catalogue page. Quick view allows you to see all available product images in one place for a hassle-free shopping experience. SHOP THE LOOK Recreate the magic of our expert stylists by shopping total looks. COMPLETE YOUR LOOK Click on the magnifying glass icon to discover similar items and how to complete your look. Don't know how to style your Marge Sherwood bag or your new Paris Texas boots? Use the magnifying glass to discover the best styling combinations. EXCLUSIVE OFFERS ONLY ON THE APP Enable push notifications to receive exclusive promos only for LVR App users. Be the first to discover promos for Black Friday, Cyber Monday, Holiday Sales, and more. We will also send you personalized notifications based on your tastes. Don't miss the launch of LVR-exclusive items, new collections, and selections curated by the LVR team on current trends. LOYALTY PROGRAM Join the LVR Privilege Program and start earning LVR Points to receive exclusive rewards. VIRTUAL TRY-ON Try on selected sunglasses virtually — see the fit, find your frame, all from your screen. BUY CONSCIOUSLY AND SUSTAINABLY LVRSUSTAINABLE is thoughtful shopping within LUISAVIAROMA where you can find a curated selection of the best conscious brands. Discover sustainable clothes, eyewear, shoes & sneakers from brands like Veja, Stella McCartney, and many more. SHOP FOR YOUR LITTLE ONES Shop LUISAVIAROMA Kids on the app. Explore mini-me collections from your favorite designer brands and discover new favorites with a curated offering from Molo, Liewood, Bonpoint, Bobo Choses, and more. Discover the full range of clothing, shoes, and accessories for children 0-16 years old. HOME Explore stylish household items from Dolce & Gabbana, Lisa Corti, Missoni, Alessi, and many others. DOWNLOAD THE LVR APP NOW! Get the best out of your shopping experience!

Ratings & Reviews

4.9

out of 5

4.1K Ratings

The app vs others
08/18/2024

LightCooking
App deletes earned points if not used for certain of time even though earning them in profile takes the longest time to be updated The express delivery is not an express with expensive delivery with hangers that cause customs to open packages The same items in competitive apps but with more expensive prices

Developer Response
Dear Client, We truly regret your disappointment. We would like to assure you that the satisfaction of our clients is our priority and LUISAVIAROMA PRIVILEGE program is loyalty program created especially for our valuable clients. The participation in this loyalty program means that you accept and agree to abide by it’s terms and conditions. The LVR points have an expiry date, and you can check your expiring points in your profile. Regretfully once the pints are expired, they cannot be restored anymore. As for the shipping, even if the service is express there may be a Customs delays which unfortunately are out of our control. Hope this clarifies. Best regards
The app vs others
08/18/2024

LightCooking

App deletes earned points if not used for certain of time even though earning them in profile takes the longest time to be updated The express delivery is not an express with expensive delivery with hangers that cause customs to open packages The same items in competitive apps but with more expensive prices
Developer Response 09/24/2024
Dear Client, We truly regret your disappointment. We would like to assure you that the satisfaction of our clients is our priority and LUISAVIAROMA PRIVILEGE program is loyalty program created especially for our valuable clients. The participation in this loyalty program means that you accept and agree to abide by it’s terms and conditions. The LVR points have an expiry date, and you can check your expiring points in your profile. Regretfully once the pints are expired, they cannot be restored anymore. As for the shipping, even if the service is express there may be a Customs delays which unfortunately are out of our control. Hope this clarifies. Best regards
Worst customer service ever
07/09/2024

Chloe._.K
One star is too generous. First of all, the customer service here is the worst. There’s no live chat, and you can only communicate via email, which is very slow. I ordered an item and paid $14 for express shipping, but the item took forever to arrive. There’s no point in paying for express shipping, but there’s no other option, so I had to pay. I didn’t include my apartment number, so I contacted them, and suddenly they applied for a return on my item without asking me. I was planning to retrieve it myself even if it got lost, but they returned it without my consent and then said it was my fault and wouldn’t refund the shipping fee. I didn’t request the return; I still want my item. I told them I would pay again to have it sent, but they didn’t understand and kept talking about a refund. Never order from here. The customer service is the worst. In this day and age, there’s no live chat, and their email response is extremely slow. While I’m getting frustrated, they reply only once a day.

Developer Response
Dear Client, We truly regret any inconvenience. Please rest assured that we always do our best to reply to all e-mails as soon as possible. As indicated online the orders are usually processed in 1-2 business days, but during sales and promotions processing times may be longer. If the address is incorrect and we are not able to change it, due to security reasons, it is our procedure to process the return. We hope you understand, and we remain at your disposal for any further assistance. Best regards
Worst customer service ever
07/09/2024

Chloe._.K

One star is too generous. First of all, the customer service here is the worst. There’s no live chat, and you can only communicate via email, which is very slow. I ordered an item and paid $14 for express shipping, but the item took forever to arrive. There’s no point in paying for express shipping, but there’s no other option, so I had to pay. I didn’t include my apartment number, so I contacted them, and suddenly they applied for a return on my item without asking me. I was planning to retrieve it myself even if it got lost, but they returned it without my consent and then said it was my fault and wouldn’t refund the shipping fee. I didn’t request the return; I still want my item. I told them I would pay again to have it sent, but they didn’t understand and kept talking about a refund. Never order from here. The customer service is the worst. In this day and age, there’s no live chat, and their email response is extremely slow. While I’m getting frustrated, they reply only once a day.
Developer Response 09/24/2024
Dear Client, We truly regret any inconvenience. Please rest assured that we always do our best to reply to all e-mails as soon as possible. As indicated online the orders are usually processed in 1-2 business days, but during sales and promotions processing times may be longer. If the address is incorrect and we are not able to change it, due to security reasons, it is our procedure to process the return. We hope you understand, and we remain at your disposal for any further assistance. Best regards
Best website
12/03/2024

mardoubianl
I have purchased a few wonderful pieces from LUISAVIAROMA. I can’t say enough about the excellent quality, fast shipping! I ordered it within three to five days received it from Italy! At other local USA websites it takes up to 10 days to receive.

Developer Response
Thank you for your wonderful feedback on our quality and shipping speed!
Best website
12/03/2024

mardoubianl

I have purchased a few wonderful pieces from LUISAVIAROMA. I can’t say enough about the excellent quality, fast shipping! I ordered it within three to five days received it from Italy! At other local USA websites it takes up to 10 days to receive.
Developer Response 12/04/2024
Thank you for your wonderful feedback on our quality and shipping speed!
Great but two little things
08/06/2020

EnzoStJohn
It’s literally good because there’s a bunch of brands to buy from.1. When you go to the “brands” category and you click “Gucci” for example, when you go back it takes you right to the top, to the A category.2. You can only have 50 items on your wish list. I put stuff that I like there so I have more than 50.

Developer Response
Thank you for your positive review! We appreciate your feedback and understand your concerns. We apologize for the inconvenience you experienced with the app's navigation and wish list limit. Our team is working on improving these issues to enhance your shopping experience.
Great but two little things
08/06/2020

EnzoStJohn

It’s literally good because there’s a bunch of brands to buy from.1. When you go to the “brands” category and you click “Gucci” for example, when you go back it takes you right to the top, to the A category.2. You can only have 50 items on your wish list. I put stuff that I like there so I have more than 50.
Developer Response 11/23/2023
Thank you for your positive review! We appreciate your feedback and understand your concerns. We apologize for the inconvenience you experienced with the app's navigation and wish list limit. Our team is working on improving these issues to enhance your shopping experience.

The LUISAVIAROMA app just keeps getting better. Download the latest version and don’t miss a single update. If you like our app, leave us a review. In this version we have fixed some bugs and improved the stability of the app to guarantee the best shopping experience.

Version 2.1.328

Nov 5

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LUISAVIAROMA: Elevated Fashion

A Curated Brand Selection

Ratings & Reviews

What’s New

Version 2.1.328

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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