MapQuest GPS Navigation & Maps Ratings and Reviews

MapQuest is better than google maps

I can use my fingers to pinch and move the map around in circles, side ways etc like Apple Maps that’s in my iPhone. Google maps is difficult to do any of those finger gestures which is a pain when you are driving in the moment. Plus Apple Maps is a pain because it automatically switches routes on you as you drive further into your 1st route that you picked and it’s stressful! When I’m driving I know that I picked route #1 option and refused route 2 or 3 for reasons but Apple Maps will automatically switch the route even when you are trying to exit off or onto a freeway or major intersection which is dangerous!!! It never used to be like that. I can’t stand google maps on my iPhone. Google maps does better on a laptop for research if you’re looking into greater details for research of cities, driving distance, businesses in the area or trying to google drive in their map system to see what an area looks like virtually to plan your move or road trip in general. All in all, gonna try to use Mapquest in my car while driving more often than Apple Maps.

Never works properly

The search function often doesn’t work. When it does (rarely) it waits to tell you when you are within 100 feet of your turn that you are supposed to turn (by cutting across 2-4 lanes to then get into the proper turn lane… ridiculous. Street names have been replaced by turn right in 100 feet. So instead of focusing on the road and driving, you have to guesstimate what 100
Feet is because the app can’t be bothered to tell you the actual street name! Many street names are replaced with CR and a number as if anyone goes by the CR. Ridiculous. So instead of watching the road ahead, you are now forced to look for signs to tell you the CR. The map and instructions do not advance and so while driving, you have to manually advance it so you can have an accurate and up to date idea of where you are in your route. Dangerous distraction. Every time I go to get on I90 the directions never tell me which direction E or W, it always says it’s going to be on the left when both ramps are on the right. Mapquest is a vehicle accident waiting to happen! I’ve deleted, re-added this app several times and it still doesn’t work properly. It’s gotten so bad that at times I just use google maps or another app so I can actually get to where I’m going safely. If there was less that one star review, that would be my review of Mapquest. Years ago it actually worked well. Now it’s a danger to use and drive.

Better Option

I like MapQuest better than the system in my car or Google maps because it gives me the option of 2 to 3 different routes to take. I can then see which route has the least traffic and select that one. The others only default to the one option and you get what you get.

Today I was coming home from Santa Fe Springs California to Ventura California. And The route that I chose had me go through the five freeway. However at a certain section when I had the option to choose the 101 or the five freeway it had me take the 101. I noticed that the 5 was at a dead stop at the intersection. All the 101 flowed. And then it had me take the next offramp and I was on city streets. I was a little confused but I thought I would go with it to see what happened. And what it did was it took me through non-congested city streets back onto the five freeway via the 110 freeway which eliminated me from having to be stuck in bumper to bumper traffic for quite a distance. That I thought was a winner!

Developer Response ,

That's so great to hear! Thanks for the review. *AW

Good and awful

While Mapquest rescued me from Siri’s outrageous blunder, it got the destination wrong too. All the while, since I was so happy Mapquest got me on the right track, I did start wondering why this road, that road, etc. it finally hit me something was very wrong. I manually entered my destination in WV. I pulled off the road and tried to communicate like you can with Siri but couldn’t. While going through the app looking for a way, my jaw dropped. I was on my way to a destination two hours from me. I looked to see Joe much further home is and it’s an hour. This nightmare started with Siri at 1:00 yesterday. I never made it to my dr until 6pm well after everyone went home because she gave me the scenic route. Then coming home I didn’t recognize so many places but she does take different routes a lot. Before I knew it, I’d been driving home for four hours in a two hour trip. I asked Siri how much longer to get home. One and a half hour. Well as I said, sort of the same thing happened with Mapquest and before I realized it, I found I had an extra hour before I would finally get home. 1pm yesterday and I’m writing this review on the spot I figured Mapquest out. (One hour from home) it is now 5:45 am. I haven’t been this angry in ages.

Good and bad

The good part was that while traveling there were several accidents that google maps told us would cause significant delays, but couldn’t/didn’t give us any alternative routes. Neither did Apple maps. Mapquest gave us the alternative and even alternatives to that route when it started getting backed up. Neither G nor A gave additional alternatives even once knowing we were on a different road.

The bad part is that the available map size was notably smaller than the others, jumped around more, took longer to get the info, and often the names of roads on the map were too small to read easily, and when the map was expanded the street name often disappeared rather than getting larger and more readable.

I find it easier to follow a map, especially if I’m navigating for another driver, rather than following verbal directions that assume you can estimate distances at 50-60 mph. All 3 of the map apps seem to want to jump to that too easily. I don’t know which did it the most, but I did find that with MQ it was difficult to get back to the map without deleting and then putting the destination back in and then at times it wouldn’t/couldn’t connect easily despite having service.

Developer Response ,

Oh no! I’m sorry to hear that. We know there is always room for improvement, so we’ll definitely make note of this and share it with our product team to see what they think. If you have any more great feedback or any questions, we’d love to talk. Please email us at appfeedback@mapquest.com. Thanks! *AW

Great Navigation app

Update: please update the app, it’s a great app and it’s disappointing if you just let it be…

I love this app! Easy to use and many features it offers like the layouts and re-route, and gives you few options to pick from the beginning And Many more:) I pick this over waze or google map unless I get in trouble Just one thing to mention and for first time it gave me a little trouble was: the final destination was close to highway (28 North in VA) and in the highway stopped by saying I’m arrived and location is on the right! instead of take me from different road and take me to the address where I could park! Sorry it’s hard to explain but I think you got what happened. So if there is any way to fix it to take the user closer to the address would be great so I don’t have to stop in the highway where I could see the building but not a great place to leave my car lol But thanks a lot for making this great app available for us:)

Developer Response ,

We're here for you every step of the way - I'm glad we can help you get around! Thanks for the review, If you ever have any questions or concerns please email us at appfeedback@mapquest.com. SF

Wrong name and can not get it fixed

I live in a small town. There is one Street with the right direction on and our Street with the wrong direction on it. When you travel north on a road, and it is call North Street ( any name will do.) And when you get to the next town , you will be on the south side of town but our Street is call north , than when you continue to drive north you come to the north side of town but it is call south. I have reported this problem but I was told it can take six months to fix the problem. I am so glad that my mail and packages still gets delivered to my house , because I still use South on my address. But I have had some business, say that I gave them the wrong address. I have to say where is the sun , what time is it, so which way is north, also do you have a compass on your phone. But do you know that people think map quest can not be wrong. So it takes time to get the business to think about it. But we have had to get things delivered a couple of days later because of this. And if people try to find our house at night, I have to give them land marks to look for. Then they can see that this places are also in the wrong place on map quest. This has been these way for years now.

Developer Response ,

Ahh! I’m sorry for the confusion. It is the responsibility for our partner, TomTom, to fix any street errors. While it might take a long time to update, rest assured it will be fixed for you. We do apologize for the inconvenience.

I hope this helps, but if you have any more questions please email us at appfeedback@mapquest.com. *AW

My Opinion “never get lost again”

I used a different app for a while and got sick of constantly taking the long way around, which is the only directions it seemed to give. This app “so far, so good” I believe In my opinion that it is the most “updated” app for current directions. This app even had the name of a brand new road to a housing development that there was only one home built so far. After updating both my Tom Tom and other app, neither one had the name of the road posted; actually one of them didn’t even show that there was a new road made, as this once was woods. Along with directions for driving, they also supply excellent routes for walking to your destination. I know this is long and detailed but when u are lost in an area “with no road names,” scared, and now need gas from driving in circles, finding this app with correct directions home was priceless. If one person reads the whole thing and they never go through that, it is worth the write.

Developer Response ,

Only the best deserve the best! Thanks for the review and 5 stars. I hope you continue to have a great experience with our app. Happy travels. *FG

I like Mapquest a lot

Mapquest has always rated extremely high in my opinion… until today!! I went to Indiana. They have so many areas of road construction, I can’t really blame Mapquest But I was directed to take roads that turned out to be closed to through traffic. I can’t tell you how many times that happened from Kokomo, IN to Lafayette, IN. I ended up on gravel roads- really new gravel roads. I was afraid someone would fly by me and break my windshield. Then I got into a place where a road closure even confused my App! She repeated the same instructions she’d already given! Then it said something went wrong. Then nothing worked and I didn’t have a map App any longer. I ended up going miles further than I should have. Of course I have the Toyota that is so complicated. Sometimes I don’t get a voice so I have to hold the phone to my ear and drive one-handed. I understand to get that fixed I can look at spending over a grand!

Too late for turns

I’m an avid Mapquest user because I’m always having to go to different meeting sites for work and rely on this app because I’m always in an unfamiliar area. I trust Mapquest because it has kept me on the right track and on time. However, this last time I had to change my route because of construction and the Mapquest map was not keeping up with the voice so therefore I couldn’t ahead of time be in the lane I needed to be in to be able to make my next turn. Usually I can glance at the map to prepare to get over because of heavy rush hour traffic and can’t safely make those last minute lane switches to turn on time. On top of that the voice tells me to turn when I’m almost past the street I’m supposed to be turning on. This turned a 50 minute drive into an hour and a half drive and almost made me late for a very important meeting. Fortunately I gave myself extra time hoping to get there earlier. I’m a Verizon iPhone 6s Plus user. Not sure what’s going on with Mapquest. Hopefully you all get it back on track. This most recent update is not working properly.

Developer Response ,

We're so sorry to have let you down this time. I'd like to look into this issue a bit further, would you mind sending us a quick email at appfeedback@mapquest.com? *TB