Discover all the fashion thanks to the new App from Massimo Dutti. Enjoy its new look and exclusive functionality whilst immersing yourself in our new Autumn/Winter season for Women, Men and Boys & Girls.
Continued use of GPS running in the background can dramatically decrease battery life
Welcome to the iOS App from Massimo Dutti. Enjoy the experience of using this new version.
With much more user-friendly browsing, you will find all our new arrivals:
- Redesigned “My account” section
- Enhanced product information display
Please contact Customer Service should you have any queries related to the iOS App from Massimo Dutti.
Ratings and Reviews
No wish list
App is easy to navigate but ridiculous that it doesn’t let you have a wish list!
Update: if you put an item in your basket, there’s an option to move it to “buy it later”. To access “buy later” you have to enter shopping basket first. Which is a drag. Would be much more efficient to be able to add the desired item directly to wish list not leaving the product info page. And then access it right from your account.
Also, a day ago I placed an order with 2 day delivery. It was delivered clockwork in time today. Quality of the items purchased is excellent 👍
Poor customer service
I would like to share with Massimo Dutti shoppers and warn them about Massimo Dutti shopping experience. I order clothes from them pretty regularly. I take advantage of sales around Black Friday, but here is the warning: I bought last year a leather jacket around Thanksgiving and did not get to wear it until spring, then I noticed that it had major flaws in leather, very visible on the sleeve. I did not bother to return it, then this year I ordered a pair of leather boots and they also came with a very distinct defect, it took a while to have it “approved” to return, before they “authorized” to mail it, they wanted me to send a picture, which was ridiculous. They have free returns any way so I could have returned them without their “permission”. They would not replace them with a pair without defect. I spent too much time on the phone trying to resolve it. Awful! My conclusion: when they have Black Friday sales they push out defective products on customers, that is pooor customer service.
Developer Response ,
Hello. We are sincerely sorry for the unpleasant experience you have had with our Customer Service. If you could provide us with your contact details (telephone number and email address) bye mail at firstname.lastname@example.org , so that we can contact you directly and get to know more about the issue. Once again, please accept our sincere apologies for the inconvenience we have caused. We are looking forward to your message. Thank you, Massimo Dutti.
Good but VAT question is faulty
I have ordered multiple times from their app. Overall it’s been a great experience! Easy to use and browse and see your past orders for sizing. Today though they refused to let me place an order unless I added a VAT number. I am not a company and have no affiliation with the UK. I had nothing to put in this field and could not bypass it, so eventually had to just type in a bunch of 1s. Very annoying and hopefully it won’t cause any issues.
Developer Response ,
Hello Elena. Thank you for the feedback. We will send your comments to the relevant department, so they can take it into account. If it continues to fail please, contact our Customer Service with a screenshot of the error: email@example.com. Best regards, MASSIMO DUTTI.
- Industria de Diseno Textil, S.A.
- 114.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Catalan, Danish, Dutch, French, German, Greek, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2011 INDITEX, S.A.
With Family Sharing set up, up to six family members can use this app.