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Ratings and Reviews
The best most stylist clothing for everyone
My go-to for office, evening. Lazy days, gifts for family and my husband, all under one roof!! Be a little different, change it up with a funky jacket that makes a great piece from computer work to computing the tip at your favorite after work watering hole!! Delicious fabrics, standout tops and bottoms for all ages and the absolute best accessories at great prices so your outfit is a stand out in any crowd in any City. Be aware, there’s gonna be big compliments, envy at your stylish choices and no age agenda!! I’ve been the recipient for years without fail, even in the courtroom (my professional career lands me there) and I’m always in proper but attractively outfits! It doesn’t take a personal shopper, it doesn’t take a huge bank account and it almost doesn’t take a fashionista eye to make you look fabulous!! It just takes some trying on for a good fit, some professional assistance, if needed, from Zara’s well trained and highly competent , not pushy, sales staff and you’re out the door with NOT a ‘whole NEW you’ but a well clothed person who’s got great style!!! I am a major clothes horse who’s budget is working class caliber but Zara makes you look runway ready for any occasion from the tips of your toes with great shoes to the top of your head with accessories!! Who said designer chic has to break the bank, not with a Zaraein your side!!🥰🥰
I had a bittersweet experience with your customer service over the phone, my husband bought me a pair of pants and they did not fit me so he returned them and then he went on a business trip, he asked me to call and make sure that the package was received by your company, I called between 3 to 5 times to ask if you guys received the package, and every single time the customer service agent told me that they cannot give me any information about the package because my husband bought it not me, even though I gave them my husband‘s email address full name phone number and we have the same address, it did not matter, they refused to give me any information about that package because it was purchased by my husband.
I have to tell you it made me extremely happy that my information and my husbands information is so protected by your company, thank you so much for protecting our identity our personal information ,specially in times like this!!!!! Great job great company amazing customer service great quality of clothing and most important ,thank you for protecting our personal information!!!!!
First time shopping. I’d rate Zero stars if it were possible.
Although a bit pricey for their basic designs, I was willing to take a chance on their clothing so I did. I sent the item back for an exchange of a smaller size because the SM & XS runs big. There were strands of loose threading in a tailored blazer that cost $89. I expected a much cleaner stitch. The fit of the item ultimately did not work for me. So I returned the item properly like the instructions indicated:
Zara first ask to verify order number and tracking number, understandable protocol. Although the item was mailed and delivered last week: I still get the explanation of “the item is still in the drop off location… Can you provide proof of delivery for additional information to be reviewed by the relevant team”? Why is there need for additional proof of delivery if I provided a tracking number which indicates the exact item? That’s not my problem or my fault of where it still is. I was Only required to return the item so I did! And it feels like I’m being penalized. Eventually, a refund is processed but do I have to experience hassle first before a refund is initiated?
The chat system is horrible. You get a better response talking to the automated robot than the person/representative. When Zara is in error there’s no apology, effort, nothing. This will be my first and last time shopping here. Their rating doesn’t even deserve my one star. My initial rating was Zero for overall poor.
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