Mixcloud - Music, Mixes & Live 4+

The apps only job is to play music, needs improvement

I have super fast wifi, 70GB of free space on my phone and no apps open. My app is up to date. YET every time ...I'm listening to a jamming music mix, enjoying the tunes, THEN I open and DO 1 thing on my phone...the music starts getting glitchy, staticky, it will often stop the mix completely, and have this terrible audio feedback type noise. COME ON. If you want to compete in any way with the other hi volume user music player apps..make it work. SEEMLESSLY AND CONSISTENTLY. It's not just enough to have better music options than them! If your app doesn't function amazingly on an iPhone, then you're not going to succeed in 2020 and beyond. I can barely tolerate this app but bc I have musical friends and family with mixes on here I use it. If you want more regular music listeners to increase their listen time. Fix these things. Fix your user interface issues that other reviewers also share here. If your people don't know how to do it, hire better people. It's worth the investment. (You are welcome for this free business and income improvement feedback.)

Developer Response ,

Hello CS135111! Thank you so much for your feedback. We're re-writing part of the player mechanism, and we're aware this is causing playback issues to our users, which we aim to resolve very soon in the next releases. Please keep updating the app to receive the latest version. You can also reach out to us at support@mixcloud.com

A zero isn't low enough

Throughout the past year, users have reported how the app arbitrarily counts a mix as played even though you haven't heard all of it. If you get a phone call or just unplug your iPhone from CarPlay, your listening will get counted. Often times I'll only make it through 15 minutes before an interruption, which is then counted as one play. If I don't make it through a complete listen before an interruption, I'll get another count and before I know, I've reached the max count of three without ever having listened to the entire mix even once.

Worse than that is the bug introduced about 6 weeks ago where the app insists that I'm offline even though I have both a strong cell signal and a strong wifi signal. No matter what, I can't get it to recognize that I'm very much online. The app has been bricked. I've emailed the developer and got a reply asking for some info. I provided it over a week ago and it's been crickets from them since. Meanwhile the app is still useless going on its 2nd month now.

Developer Response ,

Hi, thanks for the feedback, and sorry that you are experiencing these issues. Our team are aware of this and we’ll push a fix through for this asap. Thanks!

Almost all the problems seem to have been fixed

There were a ton of problems with the app—it wouldn’t save your place in a mix if you closed or paused for more than a minute, frequent errors loading mixes, album covers getting mismatched in feeds. I gave the app a 3-star review earlier this week, but nearly all the problems seem to have been fixed the very next day. There still can be issues with matching the cover albums to the right mixes when refreshing the feed, but it is not a major problem and gets resolved pretty quickly. People had been complaining about app bugs for a long time, and I’m very glad the developers put the time in to fix these problems, because it really made the user experience 100x better.