My Key Mobile 4+
My Key
Designed for iPhone
-
- Free
iPhone Screenshots
Description
Open door with your mobile phone via bluetooth
What’s New
Version 2.6.3
Detail optimization
Ratings and Reviews
Not intuitive, No Support, No troubleshooting
No tech support line... I would have given the app one star, except it locks and unlocks my door beautifully. Unfortunately, the app is either designed so poorly or is so riddled with bugs, I cannot share an eKey with my wife. The app keeps telling me “Invalid User Name” - but there isn’t an opportunity to enter a User name. The instructions which come with the lock are almost incomprehensible, and there are NO prompts in the app. The reason I wanted a Bluetooth lock was so I could share eKeys with people using our weekend home. I don’t know what I’m going to do now.
Recent Update Made App Useless
The app worked great until it updated this week, to allow “gateway support.” We now aren’t able to connect to our lock through the app at all. I’m forced to try to re-pair my lock and phone, but I apparently can’t do that until I delete the lock from my phone first... which I can’t do because it’s not showing up.
This is unacceptable, because we rely on this app to get into our house. We have plans this week to go and purchase a lock from a more reliable brand. We can’t afford to not know if we will be able to get into our house or not on any given day, and the whole purpose of getting this lock was so we didn’t have to deal with house keys.
Developer Response ,
Dear Kjwells94,
We would like to provide you with assistance from your message. Can you please let us know if you are still having issues?
Please call our Technical Rep. for additional help at 1-877-354-5457. Thank you!
Love this lock, hate the app
Someone else wrote a review that was perfect. The lock is awesome, and I really like it, but the app and customer support are garbage.
They did an update yesterday and I got locked out of my own house. The physical key provided never worked, but luckily I have a passcode that let me in.
My app still doesn’t work, even after uninstalling and reinstalling. Please update your app to fix this issue; I saw another review who had the same problem so I know it’s not just me.
Listen to the people. Have customer support and FIX YOUR APP!!! I can’t return the lock since it’s been over a month
Developer Response ,
Dear VanillaSlick923
We would like to provide you with assistance from your message. Can you please let us know if you are still having issues?
Please call our Technical Rep. for additional help at 1-877-354-5457. Thank you!
App Privacy
The developer, My Key, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- LH Licensed Products, INC.
- Size
- 48 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Dutch, French, German, Italian, Japanese, Malay, Portuguese, Russian, Serbian, Simplified Chinese, Spanish, Traditional Chinese, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2021 LH Licensed Products, INC.
- Price
- Free