The MyQ smart system is very helpful because I only have the two keychain remotes that came with Chamberlin’s kit. I had no physical switch outside the garage door to open it and I have no doorway access from inside the house. That meant some unneeded exercise if I forgot to hit the remote inside my house (the other one of course, is in the car). I would have to climb back up two flights to hit the button. So it’s handy as an additional remote by using the MyQ app on my phone. But I found out the hard way that the app sometimes freezes once it leaves your home wifi and before it picks up your cell network. In one case, I was riding in my wife’s car and when we drove away, the app indicated that the garage door was open. However, the app was frozen and I couldn’t close the garage from 3 blocks away (and even the physical remote wouldn’t have worked that far away). We had to circle back(and it turned out the door was open). I got out and hit the button inside the garage. When I got back in the car I looked at the app. It was working again since my phone was picking up my home WiFi. This is something that needs to be addressed in a future software update. The app will be useless if it only operates in the same proximity as a push button remote. I do appreciate that it indicated that the door was open so I could return to close it. But, I shouldn’t have had to do that, right?

More like 4-1/2 stars. The app is very good, and has a surprisingly good and clean user interface, and UI/UX design is a difficult area of computer science that combines science with art that most companies have a very difficult time getting right, so kudos to the developers.It just works too, and I’ve had no issues with the app. However, I did have issues getting my outside keypad to stay connected to wi-fi. That’s not the fault of the app, of course, but a slight improvement to the app could make fixing wi-fi issues easier:Add to the app the information on the IP address and/or MAC address of each Liftmaster/Chamberlain device that’s been added. At the moment, for some devices my mesh router is not showing the names of the devices, but only what the name of the manufacturer of the device’s internal wi-fi card, and that is true for some of the MyQ devices. My outside keypad needs to be locked to the mesh access point that I’ve added in the garage, and it would be useful to do the same for the Liftmaster opener as well, but I haven’t been able to figure out what device on my mesh network is the opener. Being able to see the IP address or MAC address would fix that problem, and should be a *really* easy update to the app.

My initial installation worked just fine so I know I have everything set up correctly. However, after I changed my wifi password and tried to update my app to the new password, it would never connect. I expected the app to find my wifi signals because I have 4 strong signals. In fact, there are dozens of wifi signals in my neighborhood, and none of them were visible in this application, except the My Q wifi signal, during the connect phase of the installation process. 19 Feb 20 update: I have discovered that whenever you change your wifi password, you must use the Black Adjustment Button on the motor housing to erase your wifi network and start over as if it is a brand new installation. In other words, once you connect to a wifi network for the first time, you will never see any other wifi networks in the app. The application should include a note with this key piece of information for people who routinely change their wifi passwords for security reasons. It probably also applies if they upgrade their routers. The instruction manual should also be updated to inform customers that you must erase your wifi network from the garage door opener and start over if you change your password or router. I thought you could just enter ‘learn’ mode, re-select your wifi network and update the password. You can’t.

We bought a LiftMaster powered by myQ recently and the wifi camera works great if I'm close to it. However, when I am anyplace other than home, it only works only about 5% of the time. That said, my Ring cameras work during those times, which indicates the wifi at home is good to go. We have worked for approximately 7 hours over the past week with our garage door installer and with myQ technical support and they could not figure it out. So the installer put in a new myQ camera in the garage door head unit (which was recommended by myQ customer service) and the same issue persisted. Then the installer replaced the entire garage door opener with another new unit. The problem persisted. It should be noted that during all of our efforts the myQ app crashed several times, causing us to start processes over again and again. The myQ customer service person was very nice but slow to respond during phone conversations and I believe she had a person translating our conversation, which made communications extremely difficult. The other functions on the app work great as I can open and close the garage from most places, just can't get that camera to work as expected and advertised. We also tried multiple phones. For a little credibility, I have a computer science degree. MyQ, if you are reading this, please find a solution as I know others using this app will encounter the same frustrations.