Okai Global 4+

Good App but…

I like the idea of this app and the direction it is going but 1. it logs me out constantly and doesn’t have any password save features which is annoying. 2. There is no history in my ride history…. 3. Not sure if the location history is based off of my scooter or my phone 🤔

Update: My scooter started to not work properly soooooo it’s obvious I would reach out to customer service right? The app is unrealiable when it comes to communication through the company and myself. Also, can we please get a better update? I’m starting to kind of regret my purchase.

bad update made this app worse

The recent update to this unreliable app involved removing the function to adjust ride control and speed settings, I rely on my scooter to take care of most of my day to day errands and tasks, but after I updated my okai app earlier this week, my scooter randomly switched from it’s highest speed mode to it’s lowest speed mode WHILE I WAS RIDING IT. I pulled over asap to go into the app to change it back but nowhere in the app did i have the option anymore. Very frustrating. What’s even worse is that the “push to start” safety setting also turned off randomly?? So my scooter almost pulled me into moving traffic while i was waiting to cross a busy street because of a thumb twitch… and the app didnt have the option to turn that back on anymore either.
TLDR: please continue working on this app to put all the functions we need in, because i had a really scary ride home the other day 😑

Developer Response ,

Dear bunnyfabuloso,

Thank you for your feedback regarding our app. We apologize for the inconvenience you have experienced. We would like to inform you that in the latest version, 3.0.1, we have actually added the feature to adjust ride control and speed settings.

To switch between different speed modes, you can simply press the power button on the handlebar twice. This will allow you to toggle between the available modes.

We understand that you were unable to find these options in the app after the update. We would appreciate it if you could provide us with some additional information to help us investigate the issue further. Please send us screenshots of the app's home screen, vehicle settings page, and My Devices page to our email at support@okai.co.

Our team will look into this matter and work towards resolving any existing issues. Your feedback is valuable to us, and we are committed to improving our app to meet your expectations.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,
Okai

Okai Beetle

I downloaded this app and it still needs some improvements and it disconnects from my beetle, I do love the fact that I can use the app to change my speed or turn off my beetle, it shows in one place I’ve gone over 300 miles but I think that was a factory test or something because I have only ridden this for 4 miles so far. The reason why it gets 5 stars is because I LOVE my Okai Beetle and I love the app support!! I am very impressed with them and how they try to help you! The beetle can go up to 16 mph but mine only goes up to 13 mph, which seems pretty fast so far. It’s super cute and I look forward to all the app improvements 😁.