Thank you for comment and sharing your concerns. We completely understand your frustration, and we sincerely apologize for any inconvenience caused.We completely understand your hesitation, and we want to clarify why creating an account is required.The purpose of creating an account is solely to enhance your experience with the heated socks. To enhance your user experience by allowing personalized settings, firmware updates, and improved device functionality. Your login credentials are securely encrypted, and we strictly adhere to data privacy regulations to ensure your information is well protected. By creating an account, you can:1. Personalize your settings and save preferences for better usability.2. Receive firmware updates to ensure optimal performance and improvements.3. Securely manage your device and prevent unauthorized access.Additionally, location access is required because the device connects via Bluetooth, which requires location services to be enabled in order to detect and pair with your product.We want to assure you that our app is a legitimate application that has been officially approved by Apple. Additionally, we are a legally compliant company that strictly adheres to both domestic and international data protection regulations.Our data processing procedures include multiple layers of security measures and regular internal audits to ensure that all data is properly managed. Any data collection is conducted solely for legitimate business purposes, such as enhancing user experience, improving service quality, and providing personalized services.Unauthorized access is virtually impossible due to our robust security mechanisms. We are fully committed to protecting user data and take every necessary step to ensure its privacy and security. Your email and credentials are encrypted and protected, strictly following data privacy regulations. Any permissions requested are solely intended to optimize the app’s performance and provide a seamless experience. If you have any concerns or further questions, please feel free to reach out—we are happy to assist you.

Hello, we apologize for any inconvenience this may have caused. Please contact us through the app to report any issues.

Hello, we apologize for any inconvenience caused. We have updated the app and it is now fully compatible with your device.