As noted in previous reviews, this is a slick app and great interface that lets you sample unique beers unavailable most spots (especially the Midwest). It’s expensive, but also a way to support smaller breweries. Basically, you’re making a donation and buying beer. Worthy cause.That said, the delivery approach is bizarre and I’m baffled why Tavour doesn’t use Fed Ex or UPS or some normal service. My beer was supposed to arrive on a Thursday or Friday and I was aware I had to sign for it. Then on a Tuesday I get a call from the delivery service that the shipment is at my home right now and I need to sign for it. Fortunately, I was home at that time. The delivery vehicle was a rusted out green conversion fan that looked more likely to be casing my neighborhood for a break in than delivering goods/services.Bottom line, Tavour is a great idea with an expensive but smart front end operation. But the fulfillment part of this business is a complete mystery and doesn’t match up with the business model at all.

I was recently recommended this app by a friend. They have a great selection of beer that are hard to find. The flat fee is great too. Unfortunately I needed to change my shipping date to a Saturday. I didn’t care what date, even if it was 2 weeks away. The customer service didn’t respond to my first email. The second email I mentioned I got no response, so they responded then. After going back and forth they said I had a Wednesday delivery and they could only deliver on a Wednesday. (The app said a Friday delivery date) due to a signature needed I requested it be moved to Saturday so I can be home to sign for this. They refused my request. They said they could deliver to the nearest wine spirit store for me to pick up. Which isn’t what I requested. All I wanted was it to be bumped up one day or the following weekend. So for that simple request they couldn’t do, I would not recommend buying if you work 9-5 Monday to Friday and can’t be home for a delivery on a workday. Most places wouldn’t mind changing a simple request like that. And all couriers deliver on Saturday's. I also had part of my order canceled due to no stock available. Even though I already paid. So not sure if they benefit certain accounts and give a priority or not either. so now I have to change my shipping address to my job site and pray they don’t deliver to the wrong address. haha

If you consider yourself a part of the ever growing Craft Beer Community, then this is app is your vehicle. Every day new beers are added and the variety is unlike any inventory that you could ever build on your own. Tavour keeps it simple, AND chock full of information about every beer that is featured! The Hops that are used, the flavor profile that can be expected, the “canning date” which guarantees the freshness of the product, they even give you a little background about the Breweries AND my favorite part - a freshly poured beer so that you can see exactly what you are getting! For me, I absolutely love N.E. hazy IPAs. This app has broadened my horizons to so many other styles of beer, Stouts, Porters, Sours, Saison, you name it... they got it covered! Again, if beer is your thing, you’d be crazy not to give it a shot, at least once. But I also guarantee that when that first beer crate arrives, you’ll already start loading up your next one!

So I was stoked to get this app and start getting some craft beers. Well I jumped in head first and dropped $300+ on this app the first month. Unfortunately nothing was delivered even though the tracking says “delivered and signed for.” So I guess someone’s just faking the signature because it wasn’t me. I also tried contacting them and their delivery partners. Delivery “GLS” wouldn’t help and said I have to speak to tavour. So far no reply from tavour. Complete scam. Don’t be sucker like me. Even my friend had the same experience. It’s not a fluke. This is a scam app. Be warned!Update: It took 5 days for someone to get back to me. Not unreasonable but for what I spent I was fairly panicked. After a couple days of communication they offered to refund my order. I agreed and received my refund. The customer service was polite and professional (this is the redeeming factor for Tavour). I actually had some beers ordered this month prior to last months package being misplaced. I will wait to see how this months delivery goes before I decide if this app is worth using or not. We’ll see.