Tokopedia Guncang 11.11 4+

Shopping made easy

Easy to use and secure. The apps provides good tracking informations for your orders. Transaction disputes were handled promptly. Refund was almost instant as well. Never have any issues so far.

My feedbacks:
1. Clean up the junk sellers
2. The search algorithm which automatically hides categories for products which have low listings is counter intuitive. Let users select the category as desired.

Unusable

While tokopedia is probably the largest online marketplace in Indonesia, there's a lot of room to improve. Today, my customer just made a mistake, buying for one day delivery when in fact, it is a preorder item. When there's no preorder button for the app, it makes the app useless. Instead just make it web only version or fix the problem. If the app doesn't have the same feature as the web, why should I download the app?

Also, no buyer protection. Bought something for a gift. Came in a damage packaging. The glue came undone and it’s supposed to be a branded item. Talked to the seller which didn’t resolve anything but instead blaming it on the courier when in truth, the packaging just looks cheap and probably not authentic. Even implied I was complaining because I wanted her to give me a discount for a damage item that was entirely not my fault. Talked to tokopedia staff. Unfruitful. Said they cannot do anything. Useless even trying to contact them.

Layout isn’t exactly user friendly too. Too clutter and confusing.

Developer Response ,

Hi Toppers, thank you for the information. Your advice already forwarded to our related section and will be discuss for the future.

Thank you
^ss

Very user-friendly app

Very easy and intuitive to use. The only problem is when I get to the section to enter a review for merchandise I had bought, there is no way for me to get out from that section. No Back button or Cancel button. This is happening on the iPad version of the app. Update: the most recent update fixed this problem.