Workpulse Desk
Business
Free · Designed for iPad
The Desk App is a facilities and equipment maintenance solution which is part of the Workpulse Operations Excellence Platform.
Unplanned maintenance and emergency repairs often cost businesses over $400,000 every year. The reactive approach to maintenance leads to excessive downtime, expensive emergency service costs, and negative impact on the reputation of the business.
With the Desk app, you can manage tickets for all reported maintenance issues in real time and ensure that the resolution is done on time. The app provides a hybrid approach to maintenance with cost saving elements of preventative maintenance, and the agility of reactive maintenance.
Based on the foundations of the popular Workpulse Task app, the desk app connects maintenance service providers with businesses
through an intuitive mobile platform.
Key Features:
- Easy Ticket Management
With the desk app, it is very easy to report facility and equipment maintenance issues. The details can be filled using a simple form and all activities related to the ticket can be tracked.
- Visual Supportive Evidence for Each Ticket
All tickets have the option of uploading image, video (less than 2 MB), or a PDF document as a supportive evidence for the issue. Users can attach either a video and a PDF, or an image and a PDF with each ticket.
- Service Board Management
The Desk app allows service boards to be created. Users can either subscribe to a service board or publish their own service board.
Subscriptions have to be approved by the service board admin before the services are accessible to the subscriber.
Services can be classified into categories and sub-categories in the service board.
- Real Time Monitoring & Reporting
The Desk App provides real time monitoring and reporting for all tickets in the system.
The summary as well as details of the tickets can be viewed on the dashboard.
Permission based access ensures that only relevant tickets are shown to the users.
In case any ticket is pending or cannot be completed by a vendor, it can be reassigned in the app.
The vendor can also create a ticket on behalf of the customer for fixing any maintenance related issue.
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- Now enhance your ticket management with unlimited attachments for clearer, more impactful communication.
- Bug Fixes and Performance Improvement
The developer, Workpulse, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Workpulse LLC
- Size
- 41.4 MB
- Category
- Business
- Compatibility
Requires iOS 14.0 or later.
- iPhone
Requires iOS 14.0 or later. - iPad
Requires iPadOS 14.0 or later. - iPod touch
Requires iOS 14.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Workpulse LLC