5 Minute Journal・Self-Care 4+

Been using the app for almost a year now and highly rate and recommend. The new app update seems interesting enough even though I believe the old version was just fine. That’s not to say that a yearly membership has now been introduced. In spite of the changes and new fee, I can understand that some things need to be done to improve and provide better services to customers. However, I cannot get over how ugly the new app logo is. It sticks out so much compared to any of the other logos and I don’t mean that in a good way. Would appreciate a better logo if I have to put up with a yearly subscription fee also.

Thank you for your support! We've worked very hard to implement all sorts of new features that have been requested by users over the years. With all these updates, in order to maintain a sustainable future for the Five Minute Journal app, we did have to make adjustments to the pricing structure. However, as an existing user, you will be eligible for a free one-year subscription to the premium features. We're confident that you will thoroughly enjoy all the new premium features. Thank you for your feedback regarding the icon. If you have any other questions, please feel free to email our support at hello@intelligentchange.com. We're happy to help.

I purchased this app last year. Now the update has less features than what I actually paid for. If you want them back you have to pay a subscription 4 times the price of what paid for it. The supposed consolation is 1 free year. People who have previously supported this business should be rewarded with a life time subscription, not be punished by charging more. I have contacted you via email and I’ve just been receiving ‘cut and paste’ solutions to issues that I can’t seem to fix. Like receiving all my previous photos and data. It’s glitchy and difficult. I don’t really want to use the product anymore and I’d suggest that others do not subscribe to a lifetime membership being they just decide to take it away anytime. I wonder if I can get a refund from Apple as now the product that was sold is not what I have. This is against Australian consumer law.
The new cult like new logo they have now is offensive and the new layout is soulless. The previous layout was simple and beautiful. It was similar to the book. What a shame this hasn’t been handled better by giving all their customers a heads up about the new change.

We're very sorry to hear of your disappointment with the update. We've worked very hard to implement all sorts of new features that have been requested by users over the years. With all these updates, in order to maintain a sustainable future for the Five Minute Journal app, we did have to make adjustments to the pricing structure. However, as an existing user, you will be eligible for a free one-year subscription to the premium features. We're confident that you will thoroughly enjoy all the new premium features. If you have any other questions, please feel free to email our support at hello@intelligentchange.com. We're happy to help.

I used to love this app...

The latest update is a complete cash grab and is ridiculous for existing app users who have already paid for this app.

I’ve emailed them the below and have received no response.

It is really disappointing that the users of your app that were the first to support you and your business only get a year of the new ‘premium version’ of the app. We paid for the 5 minute journal app that allows us to add pictures to our journal forever - not just for a year because the developers of the app decided to make it free and charge for a premium version. I have recommended this app to several people in my family and this decision has made me regret that. All existing users of your app should be getting a lifetime of premium, not just a year.

At the very least people should be getting the existing features that we paid for, for free.

EDIT in response:
1. I did email your help email and got no response, a waste of time.
2. It’s fine to change your pricing structure for long term viability. This should only be applicable for FUTURE customers. However you have stripped features that were already paid for by your existing customer base that have been paid for, for life and now we have to pay to upgrade after a year of premium? lol.

All that is asked of you is to not completely screw over your existing customer base.

Considering you value your customers feedback, I suggest you review the most recent app reviews.

We're very sorry to hear of your disappointment with the update. We've worked very hard to implement all sorts of new features that have been requested by users over the years. With all these updates, in order to maintain a sustainable future for the Five Minute Journal app, we did have to make adjustments to the pricing structure. However, as an existing user, you will be eligible for a free one-year subscription to the premium features. We're confident that you will thoroughly enjoy all the new premium features. If you have any other questions, please feel free to email our support at hello@intelligentchange.com. We're happy to help.