Airalo: eSIM Travel & Internet 4+

Fantastic - super worth it

I used an Airalo e-sim card when I had a complicated trip going to four different countries in two different continents on my first overseas trip since Covid. It was brilliant – easy to set up, worked perfectly everywhere, gave me clear information as to how much data I had left and was equally easy to top up. I never had to call customer service once.

I have kept the Sim card on my phone since then and used it on two other trips without having to do any extra work. It covers multiple countries, the prices seem really reasonable to me and the fact that you don’t get a local number was an advantage for me as it means that I can still check the voicemail on my local number or even answer it if necessary while away. You do need access to public or someone else’s Wi-Fi to make it seamless if you don’t have a local number but in the places I was that was easy.

The only thing that is slightly complicated is learning to toggle between the eSIM number and your original number but I figured it out. Overall, I think it’s a game changer and I won’t be going back to any other way of keeping my phone usable while overseas.

Very pleased with this

I am by no means a techno. So I was quite nervous taking this on. I confess, I am not sure I know just how I got it to work. But work it did.
My data use is quite low and the 10g I purchased seemed to last forever. But then it started chewing thru it. I suspect all the web sites I accessed and their cookies?
It didn’t work for a while, and the suggestions I received were very helpful. Then I realised it was my fault. On one flight I had turned off data roaming - duh! My own phone is a pre paid. So there was no way the data roaming applied to my home mobile
My only issue is that when I needed to to a top up, for my last country. The offer came up for multiple countries- which I had previously purchased. I could have paid half the price if I had realised I could nominate one country. But for the hassle free access, I am prepared to accept this.
My friend who had another option - had so many issues with wifi dropping out

Developer Response ,

Hi there!Thank you for sharing your positive experience with Airalo. We are glad to hear that the eSIM worked well for you and that our support team was helpful. Regarding the top-up, we apologize for the inconvenience caused. We will take note of your feedback and work to improve the user experience. Thank you for choosing Airalo!

Disappointing

The first sim I purchased did not install correctly on the first attempt, and as a result was unable to activate it at all. So i deleted it and started the process again by purchasing a new sim with less GB so as to not lose as much $ if it was not successful in installing again. This one worked, and for 2 days the data was great, super fast and reliable. My partners was the same (his sim worked on the first try) but after a couple of days, it was so slow, almost to the point of not being able to load anything including google maps, which was incredibly frustrating as we thought we could rely on the internet to navigate our way around. We did some research, which suggested that higher density populated areas could result in this, as you are a lower priority within the network. We were in Japan, so as you can imagine it was very busy. But when we left the cities and were rural, the sim was still just as slow for the remainder of the trip and we ended up just giving up on it and spent a fortune using our Telstra daily roaming plan at $10 a day. After reading such great reviews we had high hopes for this one but it was really such a frustrating waste of money and time

Developer Response ,

Hello there! We apologize for the inconvenience caused and thank you for bringing this matter to our attention. We understand that you had issues with the installation of your first eSIM and experienced slow internet speed with the second one. We would love to further investigate this matter to prevent it from happening. Kindly message us through chat using your Airalo app or our website. We look forward to hearing from you.