ASOS - Discover Fashion Online 4+

I love ordering from ASOS and love the fact they deliver here to Australia! I don’t love the fact that after spending thousands of dollars with them and being a regular/loyal customer that my account has been blocked with absolutely zero explanation other than ‘suspicious activity’. Tried to contact the call centre whom copy and paste T&C’s from the website and give no ACTUAL explanation and email them again with the same response. From reading up on forums it looks like this happens a lot and it seems my only guess is to do with order returns, which are inevitable being an online platform and ASOS needs to recognise this! For myself mostly I keep items but there are times where you do have to return items due to sizing etc and being in Australia having no way of trying these items on! So disappointed as I love the range they offer!! Please don’t penalise your loyal customers for the minority that don’t stick to the rules!!

Ive ordered from asos many times in the past and have never had any complaints. I always liked their free returns and felt the the quality of products was quite good for the price(especially asos design).
I ordered from them last week for the first time in a while and o received my package quite quickly. However, i found that all of the items were terrible quality and cheaply made with awful fabric that looks terrible in real life. Of the 8 items i ordered, there were three that i liked. One of those was a pair of boots, and I was incredibly disappointed to find that they had sent me two left feet. Now i have to pay for returns for everything (they only do free returns for faulty items if they’re by themselves) and if i decide to purchase the boots again, i have to pay for the product and the shipping. I read the FAQs and it states that they will not replace faulty items, which i think is a complete scam. This company has clearly gone downhill in the last couple of years since i ordered from them last time.
I tried to reach out to the customer service chat multiple times and got disconnected each time. So disappointed as i used this used to be my favourite place to shop.

I’ve always struggled buying stuff online, mostly because I am that person who’s been scammed multiple times and now can’t trust anything, but this site is completely different. As my first purchase I bought a yellow wrap dress and it fit perfectly. Not going to lie, it has a low v neck and it’s pretty short, but that’s personal preference, even then I loved the dress so much I kept ordering more and more stuff, and I haven’t once been disappointed. The good thing about this site is that you can exchange/return if there’s ever an issue, and they either send back the right size or give your money back. 10/10 will shop here all the time, and the prices are soooooo affordable for such great quality. My only complaint is that their restock is kinda annoying, I’ve been wanting these really cute bikini bottoms and have been waiting over 4 month for them to be restocked, and nothing, but apart from that, it’s a great and reliable online store