Australian Mutual Bank 9+

I prefer the old app. There’s no iPhone thumbprint login any more. I don’t want to put in a 6 digit pin constantly. Layout was also better on the old app.

Hi Oniedia,

Sorry to hear you do not like the layout of our new app. Please note that thumbprint login is actually available on the app if you choose PIN or Pattern in the security screen when you register the app. If you choose Member ID only, biometrics login will not be available. If you need further assistance, please call us on 13 61 91 or email us at info@australianmutual.bank.

I have tried to set it so that I can have the my bank balance displayed on the Home Screen without having to log in, but it just won’t do it. It won’t let me set a pin for access, something which takes entering your account number and password three times to do. The app is just rubbish, and Seeing as how this is virtually the only way to interact with the bank these days I am tempted to close my account of 20+ years and move it all to the Commonwealth bank, whose app is flawless and lets me do all of the above. A simple 4 digit pin for access to log in, it also keeps me logged in while I flip around my phone for a certain amount of time, and it displays my balance without having to log in.

Hi Scotty, thank you for your feedback. We are sorry to hear that you are having issues with the app. Could you please send us an email to info@australianmutual.bank or call us on 13 61 91 with the issue you have when setting up the quick balance and we will look into this for you. As for the app PIN, with higher than ever online scams we have put in extra measures to protect our members. A 4 digit PIN can be used to create 10,000 different combinations, while a six-digit PIN can be used to create 1 million. If this gives our members better protection from any potential fraud we have done our job to protect them and that's our aim.

The new app is awful.

No Face ID, far worse UX (additional steps to see balance; immediately asked if you wish to logout, rather than do something useful, can’t set any notifications for transfers happening, transfers seem slower now (maybe no more Osko?).

If you want people to leave your bank, this is a good way to go about it. I say this as a 35 year old who had his savings account opened by a parent as a child.

Hi there,

Please note that FaceID login is actually available on the app if you choose PIN or Pattern in the security screen when you register the app. If you choose Member ID only, FaceID login will not be available as an option. You can also set up a quick balance for one account if you want to have quick access to that screen. Notifications for transfers can be set up in your Internet Banking account. You can still choose Osko when transferring money via the app - just pick Osko instead of Standard payment from the "Choose pay type" menu. If you need further assistance, please call us on 13 61 91 or email us at info@australianmutual.bank.