Booking.com Travel Deals 4+

From the moment you arrive to leaving you are treated with Five Star Service. Hot Towels after all game drives including cherry and hot chocolate in the evenings.

Our ranger Peter was exceptional with so much knowledge and always looked to take us to find all the animals.

We spent our afternoon between drives around the rock pool which was super and the team brought us drinks.
The food was fabulous and more than you need. The desserts and dinners were exceptional. Everything was fresh and made from scratch.

Our rooms were incredible, clean, huge, comfortable and view to the water hole was so cool and we could often see animals on the horizon.
Loved the turn down services, often with roses and candles and the room was serviced in the morning while on the morning game drive which i really liked.

There was always snacks and it is a lodge you can have a-lot of privacy and quiet if you want it. I loved the fire place and the dinner setting inside and outside.
Assistance with luggage on arrival and departure and always someone on call if you need anything. I would recommend this Accommodation to anyone wanting first class attention to detail.
We had a few game drives on our own which was very cool and we were very happy with all our animal sightings, getting to see everything except the elusive leopard. Thank you Elephant Rock for a fabulous 2 night stay and experience in Nambiti.

Hi Mishgraham and thank you for your feedback. We're glad to know that you enjoyed your stay. Please leave your review of the hotel from our App menu : "Bookings" as this will be very helpful for fellow travellers, showing your point of view and giving useful additional info.

Had a dangerous and horrible hotel experience where the front gate wasn't locked and drunk men slept under my feet while upstairs had loud club EDM playing all night. Had to escape the area at midnight around 3am, was left in the cold waiting for the first train. Asked for a simple refund and it's been almost a year now, customer support is still delaying it and some just downright ignore me. Most messages from them are automated. Booking process is easy, but for customer support, even for issues as serious as the one I've experienced, there will be none. Your basic rights will not be protected. Will have to take legal actions. Such a hustle.
Update: thanks for the reply. I've been trying that for months now and they initially told me to contact the dangerous hotel myself. I told them it's a dangerous hotel and I didn't feel comfortable with doing that and it's ridiculous to force your customer to do your job. And I told them I'm preparing with taking legal actions, so they started replying properly. After many rounds of questions about my details and my booking details, in the end they said they're contacting the hotel and will get back to me as soon as they hear back from them. And that was March!!! And STILL NO REPLY!!! Scam!!!

We are sorry to hear that. In such a case we advise you to immediately contact our Customer Service Team via "My account" section in the app (or "Sign In" if you are not logged in) > "Help and Support" > "Contact Customer Service"

Of late the app and website provide different prices depending what device you are on even if you are logged into your account on both. Often price is cheaper if you’re not logged in. And I’m supposedly Genius 3! When I asked customer support to escalate my concern I never heard back after that despite normally hearing back within a couple hrs on the chat support. Used this site for years but I’ll be using others and trying to book direct where I can from now unless I get a satisfactory response. Be weary and careful! Don’t trust the first price you see.

Developers have replied to this post so I’m updating. You can only contact customer support about an existing booking. Even when you do tGT through chat they only allow you 1 msg then the chat ends until Booking replies then the ability to reply reappears. In my case they just stopped replying when I provided screenshots of the pricing issues. If you have a general enquiry you cannot contact. They have options to ask you what you are contacting about that just take you in a circle to generic FAQs. So they do NOT have real 24/7 support as their solution below suggests.

We're sorry to hear that your experience was not satisfactory, Sydney Lender. Our Customer Service is always glad to support you in every occurrence. If you have a general inquiry you can click on Profile in app menu and then Contact Customer Service > Get help with a booking > Stays > Message Customer Service on the bottom of the page. Get in touch with us, we will be ready to help.