Koogle 4+

Koogle

I received a coupon to try out his app for $20 my first ride, I spent 15 mins making a account and setting it up. Applied the coupon, money was still taken from my account $2.50 once and again when I tried to book it again bc it was not responding. The money did not bounce back into my account….
It doesn’t even work, I waited patiently for 20 mins and nothing it jus loads. I forgot to cancel the ride, more than a hour later, it was still loading to find someone🤣
Will never compete with Uber, DiDi ect..
Unfortunately was not impressed won’t be using again

This app is a joke

This morning I used this app for the first time it charged me the full fee even though the 1st time I’m supposed to get a discount but it charged me without finding me a ride and there is no tab to contact help I sent a email and received to reply I’ll be making a formal compliant to Apple about this app my money was taken even though I didn’t get a ride this app is a scam do not donwnload it

Developer Response ,

Dear Hamze, we are sorry but this does not sound right :(, we are sorry that there was no driver found. We do use a authorisation system which blocks payment for your ride, this is just a hold we do not charge unless a ride is completed. If there is no ride the hold is released. In order to use the voucher you need to select apply or enter the code, the app does not apply the voucher automatically. Please contact us at support@koogle.net.au and we will be happy to assist you.

Easy to book at better price than Uber and ola

I booked my trip and have to wait for 7 minutes before driver picked me. Overall experience was very nice as driver was courteous and dropped me promptly at my address and when I looked at amount charged it was very low compare to what I'm use to pay. Very happy it's service will definitely book again.

Developer Response ,

We appreciate your feedback and look forward to providing you transportation service in future as well.