Celebrity Cruises 4+

Celebrity Infinity

I would like to say my husband Carmelo and I had a great cruise.
The entertainment staff like Alejandro, Fernie, Mary and the others provided great entertainment onboard.
Also the theatre shows were excellent.

Oki from house keeping room 3055 looked after us very well, he was always willing to provide assistance and help wherever he could.
Then Vanessa in the Rendezvous lounge was a beautiful lovely person, who couldn’t do enough for us, she was very helpful and obliging in everything we asked of her.
Also the young barman at the Martini bar who looks like Bruno Mars was great lots of fun.
The wait staff from that section was very nice as well I think his name was Medea.
Then we had the lovely staff in the Trellis Restaurant like Robert, Hermis, Clara and Elmer who looked after us each night for dinner. They provided excellent advice and lots of chats each night, we thoroughly enjoyed their company.
And lastly we enjoyed listening to the bands each night. Especially the seagulls were great.

The only negative thing I can say is the shower water was warm to cold each morning, a lot different to the basin which had hot water all the time. The other thing was there was no self assisted laundromat, whereas on other cruises they have provided a laundry. I had to pay for the laundry which was expensive and then AUD on top so made us extra expensive.

Thanks once again for a great holiday.
Julie Callus

Wow times have changed

My last cruise was only a few years ago but gee how quickly things change now I can know all there is to know about my cruise months in advance by download the Celebrity cruise app.

It’s really quite amazing how Celebrity has designed this app so user friendly as well. I totally recommend it to anyone about to cruise.

One bad point is that technology seems to have caught up with the cruise industry meaning people (including me) will never be off their phones even when “getting away from it all”.

Intermittent failure to load & can’t share calendars

Regrettable experience. Had intermittent loading issues or app not updating/working. Menus not reflecting on app easily. If guests are at specific membership/class levels, would want to see relevant activities and restaurant menus to the level (in advance) so can plan the day. Can’t share calendar plan with people via app. Can’t report or note request things/room service in app. No ability to speak with concierge. Timings and descriptions sometimes do not match actual events. Eg. Bingo ticket sales is a separate event to the bingo, and it doesn’t relate to each other easily for you to realise they’re at separate locations. Or sales promo events onboard starts at diff times to printed pamphlets. Content description of sales different to actual products held on board.

Developer Response ,

We sincerely apologize for the issues you run into with the content and calendar features of our app. We have forwarded your comments and feedback with our team so they can review and assess and make the necessary fix to resolve the issues you run into.