ConnectWise Mobile 4+

Your On the Go Companion‪!‬

ConnectWise

Designed for iPhone

    • 4.0 • 128 Ratings
    • Free

iPhone Screenshots

Description

The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians!
This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go.
We want to hear your feedback!
Please use the “Send Feedback” button within the app or post on our enhancement forums at:
https://product.connectwise.com/communities/35-connectwise-mobile-enhancements
Requires ConnectWise® PSA Add-on license.

What’s New

Version 2.0.3

This release contains the following new features and fixes including:

1. New enhancements added to the app:
Global search to include History of previously searched tickets
Global search to include Opportunities
Opportunity sorting options in list view
Opportunity List view search bar added
Ticket List view search bar added
Ability to attach URL in ticket attachments
Ticket Filter now allowing for multiple types
Misc Schedule Entry and Activities now have a FAB to allow adding Time/Expense entries and Resources where applicable
Viewing ticket to update customer updated flag
Ticket filters allowing default customizations
Added permission errors where needed
Allow for deleting contacts
2. Bug fixes include:
SSO login over non SSO member already logged in caused app to crash
Opportunity filter to view open was showing closed
Company ID was getting overwritten when creating new Company
Missing Ticket Owners when updating tickets in Mobile app
Incorrect Permission error when adding Products to Tickets or when accessing Agenda
Search Contacts not giving search results

Ratings and Reviews

4.0 out of 5
128 Ratings

128 Ratings

Jibbers555 ,

Okay but not the best

Disappointing to see no new updates to this app. Their website says the app is in “maintenance mode” would love to see new features added again.
These are some of our annoyances

-BIG Time waster: Having to fill out multiple time entries when two techs are together.
-Annoyance: Can’t see time onsite and time offsite from the notes window. (Can’t see other techs time entries from the time entries screen either)
-Time waster: Can’t copy phone number to VOIP/Softphone app.
-Annoyance: Apprentices can’t see who they’re on the job with from the agenda view. This is a time waster for me as I chat message all the techs with which apprentice is with who or if two full qualified techs are together (they then meet at each others house rather than taking two vehicles on a 2 hr trip to a job unnecessarily)
-Annoyance: Whenever a date picker shows up in the app (like on time sheets) can it display the DAY as well as the date. The techs told me that when they want to add a time entry for Monday they often have to go check the apple calendar to see what date is was then jump back to CW app and select that date.

Complete IT MS ,

It works but it needs some more polish

Wish we could hold and move a scheduled calendar event (rather than having to go into it and adjust the time). And once a resource is scheduled can’t seem to delete it (if we change our mind)...

Matt Healey ,

Getting better, but still issues

Would be great if we didn’t have to keep logging out and back in again to get it to sync up data, or get rid of a stuck record.

Also, no proper iPad version. It’s just the scaled iPhone app.

App Privacy

The developer, ConnectWise, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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