Crown Resorts 17+

I use the app frequently to keep track of my rewards and points, but the last couple of weeks it has been freezing up and saying ‘we are currently having issues, check back later’
I need to delete then reinstall the app. :(

Hi mejulz, thank you for your feedback. We apologise for the issue that you have experienced, we have released a new version of our app which should correct your issue so please upgrade as soon as you can. Please email us directly at appfeedback@crownresorts.com.au if you have any further feedback and we can investigate it for you. Thanks – Crown Digital Team

App developer ma trying to justify their existence. Clumsy as it is complicated. As a user of the original app when crown first came to market this has gone backward. Just like the previous review I cannot book accomodation ‘And I have Booked a lot of accomodation!’ Who in their right mind would build three World Class hotels around a World Class Casino and decide ‘Let’s create an app for members but let’s not let them be able to book a hotel Room!’ Name them and shame them. Better yet a manager, a boss or a head of this department approved it to go live. Shame on you. By the way as you made me leave the app to look on an opposition app I realised it was cheaper to stay somewhere else. The service at the Langham was just lovely. Thanks for giving me an option not to stay at Crown.

Hi Levityhurts, thank you for your feedback. Hotel information is now available in our app via the Search screen, we hope to see you back at Crown soon. Thanks, Crown Digital Team.

This app is great for getting around Crown and seeing what there is to do at the resort, but I’ve noticed there is one bug in the app that’s annoying.

Whenever you’re logged into your Crown Rewards account, it seems like there is a login issue which logs you out of the app if there’s an issue with your connection, and it sends you back to the initial startup screen, rather than open up to the home page.

I’d appreciate it if someone could have a look into this, because it would make the app more reliable if they could fix this login issue.

Overall, this app is great for getting around, and discovering what there is to do at Crown!

Hi FTwiser, thank you for the feedback. Could you please send your Crown Rewards member number to appfeedback@crownresorts.com.au and I can investigate the issue further for you.

Regards,
Crown Digital Team.