The Lottery Office

Name: The Lottery Office
Rating: 3.5 (101 reviews)
Author: Global Players Network Pty Ltd

World’s largest lotteries

Free · Designed for iPad

101 Ratings
Ages

18+
Years
Category

Entertainment
Developer

Global Players Network Pty Ltd
Size

98.2
MB

AUSTRALIA’S TICKET TO THE WORLD’S LARGEST OFFICIAL LOTTERIES 100% Aussie owned and operated Safe and secure purchases Quick and easy transactions Real tickets, no bets. Get ready to play in the big leagues with the world’s largest official lotteries, right at your fingertips. The Lottery Office is an Australian owned and operated fully licensed company regulated by the Northern Territory Government of Australia. HOW IT WORKS When you purchase a ticket in one of our Government licensed lotteries, we purchase a ticket directly into an overseas draw, matching your exact numbers chosen. In the event of a win, we collect the full prize amount, and then pay you the exact same amount, guaranteed! Our app is free, with exclusive features including: • Live and fast jackpot values and result updates • Easy PIN login for quick access • Ability to record your ‘Favourite’ set of numbers to play for each lottery • ‘Set and forget’ multi-draws, so you never miss your chance at mega millions • Ability to purchase Lottery Syndicates, Combos and Lotto Systems – more ways to play • Add-on game features such as the ‘Multiplier’ that can multiply non-jackpot wins up to 10 times! • Automatic notifications to advise of any winnings • Australian-based customer support Our massive lotteries: • USA Power Lotto (matched with US Powerball) • USA Mega Lotto (matched with US Mega Millions) • European Millions (matched with EuroMillions) • UK Lotto (matched with ‘Lotto’ conducted in the UK) • Irish Lotto (matched with ‘Lotto’ conducted in Ireland) • Italian Super Jackpot (matched with the SuperEnalotto conducted in Italy) • European Jackpot (matched with EuroJackpot) • La Primitiva (matched with Spain’s La Primitiva) ABOUT US The Lottery Office operates under the parent company, Global Players Network Pty Ltd which has been licensed and operating in Australia since 2003. Being an Australian owned and operated market leader in the global lottery industry, it’s the smarter way to play online with real tickets, no bets. Our lottery draws and business systems are continuously audited by our regulator with major process and financial audits. CHARITABLE DONATIONS The Lottery Office supports Charities and Community Groups all across Australia. Being an Australian owned and operated company, The Lottery Office is run by Aussies, for Aussies. To show our support and give back to our community, a percentage of each ticket sold by The Lottery Office gets donated to an Australian Charity through our Charitable and Community Benefits Fund. We are proud to be making a positive difference in the lives of everyday Australians. SUPPORT Our friendly and local support team make it easy to connect via Email, Live Chat or Facebook Messenger. Email – Email anytime to support@lotteryoffice.com.au Live Chat – Monday to Friday 9am – 5pm AEST Facebook Messenger – Monday to Friday 9am – 5pm AEST GAMBLE RESPONSIBLY We are serious about Responsible Gambling. You should never gamble more than you can afford. If gambling is having a negative impact on your life or if you feel you or someone you know may have a gambling problem, free help is available at www.gamblinghelponline.org.au or by calling the Helpline on 1800 858 858.

Ratings & Reviews

3.5

out of 5

101 Ratings

Phone number
22/05/2023

excel Spreadsheet
Can seem to enter my phone number correctly. Every time I enter the first 4 digits of my phone number in the personal info section, the field automatically formats a set of brackets around the first 4 digits. Replacing the digits in the brackets with +61 and entreating the rest of the numbers as they should be formatted won’t let me saved.

Developer Response
Hi, we are sorry to hear you have had difficulty entering your phone number. So we can assist you further, please contact us at support@lotteryoffice.com.au where our support team and ready and waiting to assist.
Phone number
22/05/2023

excel Spreadsheet

Can seem to enter my phone number correctly. Every time I enter the first 4 digits of my phone number in the personal info section, the field automatically formats a set of brackets around the first 4 digits. Replacing the digits in the brackets with +61 and entreating the rest of the numbers as they should be formatted won’t let me saved.
Developer Response 24/05/2023
Hi, we are sorry to hear you have had difficulty entering your phone number. So we can assist you further, please contact us at support@lotteryoffice.com.au where our support team and ready and waiting to assist.
Ripped off somebody who was trying to help with problem gambling
27 July

Noodles AU
I felt my gambling was getting started to get out of control so I wanted to withdraw what funds I had and close my account. There is a minimum withdrawal amount of $5 and my balance was under that. When I closed my account, The Lottery Office kept the money I had in my account.I know it’s only a minuscule amount, but it’s a bit of a kick in the guts when you’re trying to be proactive and help yourself before gambling becomes an issue. I know I probably could’ve called them, but it’s embarrassing to do so, even if the staff are trained in problem gambling and are sympathetic.

Developer Response
Hi Noodles AU The Lottery Office take responsible gambling very seriously and were sorry to hear that you had trouble with withdrawing your funds. Please email support@lotteryoffice.com.au and we'll ensure that we process your withdrawal as quickly as possible. We are here to assist.
Ripped off somebody who was trying to help with problem gambling
27 July

Noodles AU

I felt my gambling was getting started to get out of control so I wanted to withdraw what funds I had and close my account. There is a minimum withdrawal amount of $5 and my balance was under that. When I closed my account, The Lottery Office kept the money I had in my account.I know it’s only a minuscule amount, but it’s a bit of a kick in the guts when you’re trying to be proactive and help yourself before gambling becomes an issue. I know I probably could’ve called them, but it’s embarrassing to do so, even if the staff are trained in problem gambling and are sympathetic.
Developer Response 28 July
Hi Noodles AU The Lottery Office take responsible gambling very seriously and were sorry to hear that you had trouble with withdrawing your funds. Please email support@lotteryoffice.com.au and we'll ensure that we process your withdrawal as quickly as possible. We are here to assist.
Poor customer service
08/11/2022

rustyboy68
Opened an account for the 2.9 billion Powerball draw and twice tried depositing $15 and both times said error processing and no funds went into my account yet I checked my bank account and $30 had been debited. Then the website went down and the app stopped working and the reason given was their servers were overloaded due to the big draw. If you are going to advertise all over the radio wouldn’t you upgrade your servers to prevent this from happening. Now it’s 12pm the next day and the app and site are now loading again and my funds are there now. But guess what the draw is closed so what a waste of time. And now you will not let me withdraw my $30 and no one from support is bothering to reply to my emails. So why would I want to bother purchasing tickets through you. Unless you refund my card the 1 star review will remain and your lucky I can’t give zero stars.

Developer Response
Hi Rustyboy, thank you for taking the time to leave us a review. The $2.9B draw attracted an unprecedented amount of traffic to our app and website and experienced some technical issues, including pages loading slowly while under such demand. I am unable to locate your account with the details in your review, but it is likely your $30 has already been refunded to you if you didn't purchase tickets with it. If you have any further concerns please contact us at support@lotteryoffice.com.au so we can immediately look into it for you. We really do appreciate your support of our proudly Australian owned business and we hope to give you a better experience in future.
Poor customer service
08/11/2022

rustyboy68

Opened an account for the 2.9 billion Powerball draw and twice tried depositing $15 and both times said error processing and no funds went into my account yet I checked my bank account and $30 had been debited. Then the website went down and the app stopped working and the reason given was their servers were overloaded due to the big draw. If you are going to advertise all over the radio wouldn’t you upgrade your servers to prevent this from happening. Now it’s 12pm the next day and the app and site are now loading again and my funds are there now. But guess what the draw is closed so what a waste of time. And now you will not let me withdraw my $30 and no one from support is bothering to reply to my emails. So why would I want to bother purchasing tickets through you. Unless you refund my card the 1 star review will remain and your lucky I can’t give zero stars.
Developer Response 14/11/2022
Hi Rustyboy, thank you for taking the time to leave us a review. The $2.9B draw attracted an unprecedented amount of traffic to our app and website and experienced some technical issues, including pages loading slowly while under such demand. I am unable to locate your account with the details in your review, but it is likely your $30 has already been refunded to you if you didn't purchase tickets with it. If you have any further concerns please contact us at support@lotteryoffice.com.au so we can immediately look into it for you. We really do appreciate your support of our proudly Australian owned business and we hope to give you a better experience in future.
Works well mostly…
07/11/2022

Krustinspace
App is super easy to set up and use. Only thing I’ve noticed is sometimes it seems to struggle to access your draw info or settings tab, I suspect because the system is getting overloaded by people trying to set up or buy tickets when a Billion $$ jackpot pot is on.

Developer Response
Hi Krustinspace, thank you for your 4-star review, we really appreciate your support and feedback for our proudly Australian owned business. We did experience an unprecedented amount of traffic last Monday and Tuesday, which may have resulted in some pages loading slow for you and we sincerely apologise for this. Please feel free to contact us any time with any further feedback at support@lotteryoffice.com.au
Works well mostly…
07/11/2022

Krustinspace

App is super easy to set up and use. Only thing I’ve noticed is sometimes it seems to struggle to access your draw info or settings tab, I suspect because the system is getting overloaded by people trying to set up or buy tickets when a Billion $$ jackpot pot is on.
Developer Response 14/11/2022
Hi Krustinspace, thank you for your 4-star review, we really appreciate your support and feedback for our proudly Australian owned business. We did experience an unprecedented amount of traffic last Monday and Tuesday, which may have resulted in some pages loading slow for you and we sincerely apologise for this. Please feel free to contact us any time with any further feedback at support@lotteryoffice.com.au

With this release we've updated our push notification system, made legal information more accessible, have improved security and made performance and stability improvements.

Version 5.4.383

17/10/2024

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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The Lottery Office

World’s largest lotteries

Ratings & Reviews

What’s New

Version 5.4.383

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Data Linked to You

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