Dexcom G5 Mobile mmol/L DXCM5 4+

Mostly, the app’s been really helpful and fantastic up until a few months ago. I recently updated my iOS to the latest software, and since then the app has been mucking up quite a bit. The two biggest problems are that the readings are less accurate (often out by 1-2.5 levels) and every time my phone runs out of battery, the app stops working and I have to uninstall and then reinstall it, which is quite an inconvenience. They really need to update the app’s iOS compatibility and pretty soon. I rely on this app for my health and welfare, and it’s not very comforting to know that I may be getting inaccurate readings because I want to have the latest software on my phone.

Hasn’t been updated for over a year, meaning it doesn’t support anything newer than iOS 11. I, like 91% of the population, run iOS 12 or 13. I don’t think it’s a viable strategy to recommend people run iOS that is EOL. My company mandates employees update their phone to fix any security vulnerabilities.

Recently the app freaked out (“stopped working” message) and I had to reinstall it, that’s where problems began. Now, I can’t get beyond the “Let’s get started” screen. I’ve just got a message “Can not access the Dexcom server”. I’ve tried installing it on two other phones and have the same problem, and must be hurting other users too. It’s been like this for over a month, so I’m guessing Dexcom no longer care about their G5 users, which is extremely poor considering how much the sensors and transmitters cost.

Dexcom, I’ve been paying you thousands of dollars a year for many years now. What is going on with the G5 app? Australia, and probably other non-US regions can’t get G6 yet, so it’s sad to see you’ve given up on the G5 app like this.

Here are some reasons why:
1) the inability to silence low glucose alerts. With its progressively louder tone, I have had work presentations ruined, long sleepless, frustrating nights as well as having to explain to people why I can’t silence my phone even in night mode because it just does not stop going off until you’re back in range, which can take a while especially if it’s a bad hypo or just with CGM lag or because it’s not actually accurate! As a fully capable adult you should be able to tell it you’ve treated the hypo and to stop the notifications, or at least make them vibrate only, and that you accept all responsibility should anything happen to you because of that.
2) it’s constantly saying it’s updating and some features won’t be available
3) the obnoxious amount it interrupts phone activities when it wants to be calibrated, especially the start up calibration. I’ll decide when you get calibrated thanks, I don’t need a reminder and constant beeping every 5 minutes

The only useful thing about it is that prevents me deleting it is that I don’t have to pull my pump out every time I want to look at the CGM
I wish I was technologically savvy so I could figure out the bootleg apps 😪