DHL Express Mobile App 4+

Great functionality once registered

This app tracks DHL shipments to and from your designated locations (including Australia). I found that you need to register a free login account with DHL for full functionality. I was able to add new shipments known to me, plus the system was smart enough to add other shipments that matched my known details.

Delivery preferences and schedule can be easily set and the system seems straight forward to interact with.

No stability issues noticed with IOS12 on an IPhone SE 128GB.

App gives approximate information only

Since the DHL app provides not very up to date information, I’ve to phone the call centre in Brisbane. I’ve a parcel from Europe due for delivery on Tuesday 14 December 2021 but it was shown as “on hold”. So I phone DHL in Brisbane when this parcel will be delivered? The advisor Katherine told me “absolutely not today” and so I asked her whether it can be delivered early Wednesday 15 December 2021 morning since it’s been on hold in the Perth depot on Sunday, Monday and Tuesday?
Then at 12:33pm afternoon Tuesday 14 December 2021 I received an sms and email saying that the parcel is with driver on delivery today.
The Jinx Catherine rescheduled my delivery for Wednesday because she was 100% Absolutely sure that my parcel will not be delivered on Tuesday. Yet the driver was scanning my parcel for delivery on Tuesday.
The DHL App says the parcel is with driver for delivery today. Then I phoned DHL Brisbane customer service and was told by Jesse that it was re-scheduled by Catherine for delivery on Wednesday!
Kindly get your Act Together Please: DHL App, Depot delivery driver and most importantly DHL customer service!!

Developer Response ,

Hi DHL customer. We are sorry to hear about your experience. Please email us at dhlexpmobileappsup@dhl.com with more details so we can assist you further. Thank you.

Review of DHL Express

Amazingly fast and efficient system. Have followed my package 3/4 of the way around the world. Why it didn’t go east to west bemuses me. It was shipped from the US which is a 14hr flight from Australia. Instead it went west to east, hence the 3/4 around the world trip and countless days following my package as it got closer and closer to it’s destination.

Now that it has finally landed and been cleared in Brisbane Australia, I wonder if it’s going to be forwarded to me via Perth…

Developer Response ,

Thank you so much for your positive feedback, ditchdigga. We really appreciate you taking the time out to share your experience with us.