DoorDash - Food Delivery 12+

This is the second time this week I’ve received stale and cold food. The first time I placed my order it was to a restaurant 5 minutes away from my house so not a far drive, right. So I placed my order it said it would arrive within 30 minutes at the latest. 50min goes by and I call the dasher because I noticed on the order tracking he was driving all over the place and 20 minutes in the opposite direction to the restaurant. Then after and hour and 20min later I finally got a resolution from their customer service team and they said they’re sending a new driver to pick it up. I kid you not almost 2 hours later I get my order and it’s cold and stale completely inedible. They did credit me money but why did they not get them to remake the meal if they know how long ago it was ready to be picked up. Just so you can better understand my frustration by this point I have a meal I was unable to eat and couldn’t find any open restaurants because of the time. Tonight I have ordered again and my nachos is completely stale and not even warm with a side of cold churros 😌🤞

Not only do they fail to bring item that is missing but 8 …. They had replacement items there but not a courtesy phone call to ask if wanted replacements not even told they didn’t have the items but then it’s worse. They don’t even refund me a quarter of what is owed back to me but they decide what they are going to do with my money. So now need to wait a week over the holidays for the measly $3 which should have been much more in the first place but as I’m not well I’ve now spent the last of what I have so my dog doesn’t starve and yet again tomorrow will be ruined as senior management cannot be bothered to fix the issue now but I have to spend another few hours of my day with DoorDash again tomorrow …. To get what is mine in the first place. The amount of items that are wrong or don’t come with every single order I can’t be bothered ringing as nothing gets solved . They steal your money or give you measly credit so you are forced to order again. I don’t want to speak to DoorDash tomorrow to get them to give me what is mine and the way they have behaved as far as I’m concerned giving me the choice of yet this order leaving me with nothing left or the choice to let my dog starve. They are here to provide a particular service and that’s not even being done. You do not decide what to do with my money and if you run such a business don’t just hire people that have no clue just coz you get away with it.