Expensify - Travel & Expense 4+

I was after a simple way of keeping track receipts from my business travel and personal taxes. Looking at the reviews, I saw got excited. Unfortunately this ap does not cut it, I really do not understand why it is so difficult to create something that does this. 1) the ap is buggy, my account will never validate and 2) once you scan the receipts, it’s not clear exactly how to generate reports. There’s a “friendly” AI type concierge who keeps telling me that he will take care of everything, but I’m really not sure what exactly this ap is meant to do and how.

Stick to excel and manual scans.

Sorry to hear you're having trouble. Please reach out to help@expensify.com so we can help you.

When I first started using the app it was great, then all of sudden the smart scanning became faulty and stopped working properly. I was not provided with clear instructions, leading me into a policy I did not want and being charged a lot for a simple service (all I need it for is to scan receipts). I was also not notified before I was charged more or when there was an increase in fees, and therefore was forced into a subscription I did not want because my account was charged automatically. I believe the app to be faulty as I also disabled “auto-renew” and then was charged automatically for another 12 month subscription which I can now not get out of, nor can I delete my account because of this subscription I did want in the first place! When I explained this (repeatedly) I was given the same information (that I’m committed to the subscription). When I’ve requested a refund and wished to delete my account I have been ignored.

Hi Daniella89 sorry for the late reply, but thanks for reviewing! If you are still having subscription headaches, can you write in to Concierge?

There have been some serious improvements with Expensify. It was great when it first came out and then because a disaster of bug issues using the mobile app where the app was almost unuseable because doing the most simple functions were barely working. Well done on the FINAL fixes.

Two suggestions to make users lives easier.
Face ID for protection- who knows what mayhem a child could cause in your app if they managed to get in.

Second- Every Expense needs a (Merchant) name or business name. Why hasn’t anyone thought about creating a list of frequently used names- like you do for the description categories. Oh man, would that make life easier and cut chunks of time in business owners already valuable working hours.

In fact, here’s a third- why on every single time I create a new expense I have to switch off the Reimbursement tab? Wouldn’t you think that most businesses would physically pay for most products and that it would be something you would specifically select if you needed it rather than assuming EVERY business expense is reimbursable......?

Simplify, Expensify

Sorry you’re having trouble. Can you send us a note via the Help & Feedback section of the app after trying the problematic function one more time? This will send app logs so we can troubleshoot for you. Thanks!