Fronius Solar.start 4+

Supposedly a quality product: but the apps?

The apps, web interface, and documentation provided by Fronius for their inverters and other products are generally of unacceptable quality. This app, which is supposed to assist in the set-up and WiFi connection of inverters and other devices, seems to have been developed with complete disregard for typical user needs, exceptions occurring during routine use, or even slightly unusual situations, such as connecting an additional inverter to an existing system. I wasted much time reading through extensive but superficial documentation, watching pointless videos, and trying many different options (as I’m a knowledgeable user) before calling the help desk. My installation, which was not particularly unusual, simply could not have been completed without the assistance of the help desk. Fronius needs to take a long, hard look at their SW products and documentation, and have some consideration for customers and other users. The observation that they don’t even seem to bother with acknowledging recent reviews on the App Store probably says something about their attitude to their customers. Unacceptable and disappointing. I feel the relatively high price of their products is unjustified and would not recommend them.

Does not work

The old app did work, now we have the new app. I did all the setting connections, change to inverter wifi, change back, it’s stuck in the 192 network status. Can no longer log into account and the reset password never sends an email. Tried to reset up the account, but my email is already registered, back to the password reset. Is there someone I can call?

Developer Response ,

Good day! Thank you for your feedback. Please contact our support with your request at support@fronius.com. Best regards, your Fronius Team

What a disappointment

The steps I had to go through to get data from my inverter was truely unbelieveable. From poor documentation to missing information that was only found by googling; to a totally unreliable set of IOS apps and web site. I have set up other brands inverters and had no problems but Fronius, I will certainly look elsewhere if I need to get another soler inverter.