Genesys Cloud Collaborate 4+
Genesys Telecommunications Labs, Inc
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- Free
Screenshots
Description
Genesys Cloud™ Collaborate is an enterprise collaboration app for iPad and iPhone.
Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.
Features
- Access employee profiles in a cloud-based directory
- Search colleagues by name, title, skill, and qualification
- Update your profile from within the app
- Create a favorite list of company contacts
- Call, email, and chat from within the app
What’s New
Version 2024.18.0
- Added additional supportability logging
Ratings and Reviews
Wish it was a single app
Whilst the app works fine, I don't understand why the Communicate and Collaborate are split into multiple apps - and now another called Tempo for schedules. There should be a unified, single Genesys Cloud app.
On Queue options??
Pretty decent app so far. Tried a few test outbound calls working perfectly fine. We’re seeking business continuity options during network outages where we can quickly switch to the app and remain online and On Queue for incoming calls. What I’ve found in testing is that whilst connected to the portal on our primary PC, if I disconnect the network connection, my status switches from “On Queue” to “Available”. This prevents me from receiving any incoming calls through our main call centre queue. Is this option available?
App Privacy
The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Genesys Telecommunications Laboratories, Inc.
- Size
- 23.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
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English, Arabic, Czech, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- 4+
- Copyright
- © 2024 Genesys
- Price
- Free