Gojek 4+

Your service is amazing. I rate it very highly. Although I have a suggestion as last night I was left exposed alone without a service. I’m not great with technology so this might already exist. But because your service was having issues with taking a payment automatically when my ride was matched. My ride was cancelled by your service. I couldn’t order a ride and pay with cash. I was unable to change any payment options. So I’m wondering if you can order a ride and if there’s a glitch with automatic payments can your service allow me to choose to pay with cash.

I'm using it in Vietnam. It once allocated me a driver from where my destination is....Unless there are heaps of drivers around otherwise the app will allocate drivers from far far away. If there is no driver around you don't have to allocate one immediately. In this regard Grab is much better even GoViet was a bit better.

The second thing is about the auto poping up of rating for drivers. The star buttons are at the exact same places as 'GoBike' and 'GoCar' it pops up 3 seconds after we launch the APP. It means when I choose 'GoBike' I may accidentally gave my previous driver a 1 star....It is not a reasonalbe design. Please remove the pop up function but make it a drop down notification or move the job order functions to the top. Please do not overlap.

But was wondering why they don’t improve it. Like working together with the restaurants/cafes. I mean like something in Aussie, they have uber, deliveroo, menulog, it is similar with gojek although they don’t offer as many service. But they work together with the restaurant in a way that, the driver doesn’t have to order the food, because the thing they order has got into their system and payed directly as in paying with credit card or if using gojek could use the gopay system. So, they only take the food/beverage thats been order and made/cook. It will make ordering food/beverages easier and faster.

Other than that its a really useful app they can do a lot of service like taxi, buy and deliver food, buy groceries, send packages, do message, etc