Holafly: eSIM Travel & Data 4+

Para os brasileiros, minha experiência com o serviço de internet da Holafly foi excelente. A conexão se mostrou rápida e confiável, e o atendimento ao cliente foi notavelmente prestativo e eficiente. Recomendo fortemente a Holafly para quem procura um serviço de internet de qualidade superior (Visitei Santiago, Chile).

For those who speak English, my experience with Holafly's internet service was excellent. The connection proved to be fast and reliable, and the customer service was remarkably helpful and efficient. I strongly recommend Holafly for those looking for a superior quality internet service (I visited Santiago, Chile).

Dear,



We're thrilled to hear that your experience with Holafly's internet service was excellent during your visit to Santiago, Chile. We're proud to know that the connection was fast and reliable, and that our customer service team was able to provide you with efficient and helpful assistance. We sincerely appreciate your recommendation and trust in us. We're here to always provide you with the best possible service and assist you in your future travels.



Warm regards,
Kelly Marín
Holafly Customer Experience Team.

I purchased a 60 day Europe eSIM in the Holafly app which stated that it included an Austrian phone number, unlimited data and 60minutes of international calls to select European countries.

After paying for and installing the eSIM I discovered I was unable to make any phone calls. After spending 16+ hours trying to get a response from the holafly team to troubleshoot the issue I received a generic response stating they have recently changed the esim policy and they no longer provide a phone number or offer 60 minutes of phone calls despite the app saying contrary. Currently the app still in fact says the esims include a phone number and phone calls.

This is false advertising and illegal in Australia. I would not have purchased this expensive eSIM if it had been advertised truthfully and accurately that it was a data only eSIM. The customer service team was unhelpful and unable to offer a refund/partial refund/phone number or any other possible solution.

I would not use this dodgy company again or recommend them to anyone given they falsely advertise their products. Who knows what you’re actually getting given it’s not what they advertise. Additionally their customer service team is slow and entirely unhelpful. 0/10.

Hi, this is Kelly. We appreciate your feedback and are sorry for the inconvenience. Remember that this information can be found on our website. Please send us more details to kelly.marin@holafly.com to investigate your case, as the order number that registers as your name does not appear as a purchase in our system. We take our customers' needs very seriously and are committed to providing appropriate solutions. Kind regards, Kelly Marin. Customer Experience Holafly.

I have used Holafly for trips to Japan and across 7 countries in Europe. The coverage and speed was perfect on both occasions.

I have also recently required a refund to be processed and the team at Holafly were efficient, polite and professional in the refund process.

Highly recommended for any esim needs!

Hi, Lucas.



Thank you for sharing your positive experience with us! We're delighted to hear that Holafly provided excellent coverage and speed during your trips to Japan and Europe.

We're also glad that our team could assist you efficiently and professionally with your refund request. Your recommendation means a lot to us!

Should you have any further eSIM needs in the future, don't hesitate to reach out. We're here to help!



Best regards,
Kelly Marín.
Holafly Customer Support Team.