Trying to change your details with “customer service “ should be an easy task, it is anything but. Continuously being told they can’t help “just use the app” but changing a phone number is impossible when the link they send is sent to a number you no longer use. No helpNo cooperation And no care.If you use this DO NOT change your details because, as I was told “ you must close down your account and start a new one which is also impossible as you will also need a new email account as you can’t use the same one for two seperate accounts. Unbelievable. 0/10

I used the app for my first transfer with Ria, to a recipient’s bank account. After 9 days, there was no sign of the money being deposited and no explanation or keeping in touch as to what the problem was. Customer support via chat or phone number seems intentionally hard to locate in the app. The information in the app says transfers from a debit card to a bank account take no more than 4 business days. After waiting 9 days (6 business days) with no deposit made I used the chat to try and get an explanation but all I could get were polite platitudes from their customer service training scripts but no real explanation why the bank wasn’t depositing my funds. The lack of effective communication between the bank, Ria and me in the context of an excessively long wait made me very anxious, so I cancelled the transfer. It’s now day 10 as I write this review and the refund process starts now. If the bank doesn’t send cancellation confirmation to Ria, no refund is possible. Overall if I receive my refund in 4 days it will be more than 14 days totally wasted with no transfer made and back to square one. This is therefore not so much a critique of the app but rather the experience I had on my first attempt to send a transfer with Ria via deposit to recipient’s bank account. I would not recommend this method but maybe it depends on the efficiency of the bank.

I downloaded the app yesterday could not get my account to be activated, seek the customer service support and asked for my Identification to which I submitter my foreign passport, medicare, RSA card and Age+ card hoping those suffice the required identification to get my account activated. Also I mentioned that am not Australian and do not drive here reason to not having the Australian drivers licence and Australian passport. However, I got a feedback from a representative saying that they cannot proceed with the activation due to lacking of Australian drivers licence. I emailed back if the drivers license is the primary ID needed if so then there is no way that my account will be activated. I believed not all foreign resident in Australia were holding a drivers license. It is just make no sense at all for the account not to be activated just because of one single identification card. Waste of time emailing back and forth.

If I could give Ria Money Transfer zero stars, I would! This company is absolutely unreliable, slow, and unprofessional. I had one of the worst experiences trying to send money, and I would never recommend their services to anyone.1.Ridiculously Long Transfer Times – They promise fast transfers, but my transaction took days longer than expected. My recipient was left waiting with no explanation.2.Horrible Customer Service – Their support team is useless. Long wait times, rude representatives, and zero accountability. Every time I called, I got different excuses.3.Unjustified Cancellations & Holds – My transaction was randomly put on hold for “security reasons,” yet they took my money instantly! I had to fight to get a refund, and even that was a nightmare.4.Hidden Fees & Poor Exchange Rates – They advertise low fees, but then overcharge in hidden costs and give a terrible exchange rate. You end up losing more money than expected.5.App & Website Are Buggy – Their system constantly crashes, logs you out, and errors pop up when trying to complete a transfer.This company is a scam! Stay away and use a more reliable service like Wise, Western Union, or Remitly. Ria is NOT worth the frustration!