I’ve been a long time player of this game (5 years) and can I just say that the moderators and support team provide subpar assistance. The main feature of this game is its chatting feature. Without it the game and your account is rendered useless. The moderators flagged one of my posts in a public channel as alarming, they accused me of something that I did not do. Instead of investigating whether I was “claiming to be under 17” they decided to permanently ban my account from being able to use the chat feature, rendering my account useless. I appealed this and they removed my ban but silenced me for 24 hours “as a warning” when I tried to appeal this silence as I did nothing wrong and they incorrectly accused me of something I did not do they refused to remove my silence and told me that “any further help tickets would be ignored” this app has a huge issue with bullying and the moderators/support staff not investigating claims and accusations before punishing their users. I have been unfairly punished multiple times due to their outdated system of moderating. This needs to be addressed and their needs to be a better system put in place. I understand that there is a need for moderation and for punishing bad people, but do not unfairly punish people who do not deserve it! I have spoken to countless other people who have been in the same situation as me and jt is unfair
Hi Painty,Thanks for writing in. Our team of mhttps://forum.partyinmydorm.com/threads/silencing-policy-updates-2021.144132/oderators and community managers work very hard to keep our players safe in public chats and to protect underage players by keeping them out of the game. But we do tend to keep strict rules on players "pretending/joking" about being underage, because it can be very difficult to verify the legitimacy of an age claim, and we have to air on the side of caution. I am sorry about the situation you encountered, but I can't give further context on your specific case without reviewing your account. You can read more about our silencing policy here and hopefully it can shed more light on the nature of the 1 day silence: https://forum.partyinmydorm.com/threads/silencing-policy-updates-2021.144132/In some cases the sustained 24 hour silence is intended as a warning to prevent further rule breaks of this nature, and I presume that is the case here.Thank you again for writing and if you have ideas on how you feel we can improve the process please feel free to share them!