This is the worst experience I’ve had with a subscription, first there were no ads then they changed their business model and included ads with the ‘standard’ subscription as they referred to it, the would repeat one ad 3 times in a row and it’s one ad that they repeat as a way to coerce people to upgrade to premium subscription and when I emailed them to say that they changed their business model without notifying people they would not respond to this, and they said that my subscription allows the repetition of the same ad up to 3 times consecutively how ridiculous. They don’t even deserve a star, a complete waste of money and very poor customer service
Hello Amira,We apologize for the inconvenience, kindly note that we offer two types of subscriptions, standard (with ads) and premium (without ads), your subscription is a standard with ads.If you facing any issues could you please contact us via WhatsApp through link: https://wa.me/201030144444, to be able to check your issue and assist you properly.