This has been working well but now it is not connecting/nor ringing on my mobile. It is coming up as ‘action’ recorded but when I press the playback it says ‘no videos on the day’? I have reset, taken out the batteries, reset my phone, I don’t know what I can do now, can someone please let me know what the problem is. Thanks, Elizabeth

Firstly. Bought this door bell not being told that there was a paid subscription for it to work. Screen shots of door bell notifications don’t match app door bell rings. The missing pictures and times, when asked in the help chat were ignored. Times and pics were needed by police. I messaged for ten days and I was ignore. I was paying the highest subscribtion yearly price and the only response I received was to confirm that I was paying the yearly sub price. They refused to supply the full day of door bell rings, resulting in evidence lost after 7 days of their cloud storage. This door bell was to be an added safety feature to my home. I begged them for help. For help in the return of my pic on their cloud back up, because there app had bugs that after all these years they CANT FIX!!! and of course when I asked for a refund based on the proven fact that the app don’t work, they also ignored me. When I emailed them, they ignored me. When I found what I thought was them on fb. They laughed at me and wished me luck as they knew I had no chance. Don’t be fooled liked me. These people don’t care about you. Just the money!!

Bought this online during lockdown as it looked like something I could install myself when the hardwired bell stopped working. I eventually got everything paired and working after forking out more for internet extenders, including one in the bedroom immediately inside from the bell push unit. I’m fairly good with technical things but this was not intuitive and the instructions are not very clear. It took me many hours of repeatedly following the instructions while the unit timed out & I had to start again! The recharger fell apart when I opened the box - not able to be replaced apparently, so buying the spare pair of batteries was a waste. The doorbell rings the inside chime immediately and my phone about 20 seconds later if I’m home, so a slight delay. Not sure whether it alerts on my phone if I’m out … but I suspect not. To see a live feed on my phone of who is at the door takes over a minute, buffering I guess (when I’m at home) - by which time they’ve left. Have not managed to see live video when not on my own wifi. Video recordings often miss the postie, unless he stands right in front of the camera. With the camera/bell push at the recommended height, cannot see parcels left on the ground. But the worst thing is the random, very loud announcements that the outdoor bell push makes, something like “Power On”. Often during the night but also in the daytime. These are audible from inside and from inside my next door neighbours’ house. This wakes me up if the unit is inside charging overnight, and even when it’s outside- these announcements are VERY loud even with the ringer volume on 5%. Save your money for something more decent- this video doorbell is cheap and nasty.

Absolutely useless customer service. I have had an issue where images/videos were not showing in the app, despite them showing in my notifications. Customer service ignored my comments and just repeated themselves several times. In the end I reformatted the microSD card, which they did not suggest to me, I was just trying anything. On top of that, it says their times of support is 9-5 min-Fri, but each time I sent a message it recorded a time that was incorrect. One time 2 hours early, the next 7, then 12. Useless. Machine has never worked for voice to someone at my door, it’s been garbled since day one. I’d say you get what you pay for, but when I bought this it was a similar price to others on the market. Save your money, time, and energy. Get a ring device or nest. Aiwit is complete rubbish.