I signed up for your app due to an urgent need and was under the impression that the service would cost only $3, as indicated at the time of registration. However, after realizing that the app did not meet my expectations, I canceled my subscription within two days.Despite canceling promptly, I was charged $49 without my consent. I submitted a refund request, but I have yet to receive a response or any form of communication from your team.I am extremely disappointed with this experience and feel that the lack of transparency and follow-up raises serious concerns. I kindly ask that you review my case and process a refund as soon as possible.Thank you for your attention to this matter. I look forward to your prompt response and still waiting for the refund
Hello Ashmita. We're truly sorry to hear about your experience, and we understand your frustration. We want to assure you that we never charge users without confirmation, and we always aim to provide clear instructions on how to cancel a subscription. Our team has already reached out to you, and we are working on your case.We deeply value your feedback, and we are committed to improving our service to ensure a more seamless experience for all our users. If you have any further questions or concerns, please don't hesitate to get in touch. We're here to help!