Pet Circle is Australia's largest online pet shop. We're focused on bettering the lives of pets and pet parents alike! We're here to make shopping for pet supplies as easy and convenient as possible. We're committed to providing awesome customer service, fast shipping, and personalised advice from Pet Circle's online vet team. Search from our large range of pet supplies online including food, toys, treats, accessories, cat litter, dog beds as well as flea and worming treatments. Brands we supply include Hills, Royal Canin, Wellness, Breeders Choice, Optimum, Fancy Feast, Nexgard Spectra, Kong, Greenies, and many more
Features:
Create a new Pet Circle account or log in with your existing Pet Circle Account
Track the status of your delivery, from placing your order to your door
View your previous orders to easily reorder your pet supplies again
View and add items to your wishlist
Edit and track your Auto Deliveries so you can save time and money and ensure you’ll never run out of your pet’s essential supplies
Search thousands of products for your favorite pet food, pet toys, and pet treats
Customer service available 7 days a week
Fast free shipping Australia-wide on orders over $49. Exclusions apply, see online for details
I love them product and service, but I got post problem with them. I lost my post once, and when I check deliver picture, even it was during delivery, it was open one side. So they send me again, and at the sametime, I saw one of my neighbor post that from pet circle, that also one side open of the box. I really wish them to fix this problem. cat and dog food it not very cheep, so if they could see inside and if it is same food with their pet food, I could have mind to stole it. Please please double taping please please please. if next time it happen again, I would not use here.
Developer Response
Hi there, thank you for taking the time to leave some feedback. As this is in regards to your deliveries please contact our customer service team on sales@petcircle.com.au and they will be able to assist further. Kind Regards, Pet Circle. 🐾
Terrible app
themiddleroad
Just a terrible app. Have spoken to the store because their service is fabulous and I have been shopping with them for years. I would hate to leave them because the app is too difficult to use. It was bearable until this year when they updated the app and made it even worse. It is difficult to navigate and has too many components eg: order 1 or delivery 5 etc. The kicker for me was that I tried to start automatic and regular delivery and instead ordered 2 $150 bags of dog food with the next one coming in another 2 weeks. There is also no option to cancel and the chat bot was hopeless. I then had to email and wait 72 hours for a reply. It wasted 2 hours of my time to stop the automatic delivery and received the 2 bags of food…..$300 before the email reply. As I have said I have had great service for years but the app is hopeless.
Developer Response
Hi! Thank you for sharing your experience, and we truly apologise for the inconvenience you've faced with our app. We understand how frustrating it can be, especially after years of great service. We're currently working on improving the app to ensure it's the best it can be. In the meantime, if you ever face any difficulties, please don't hesitate to reach out to our customer support team directly—we’re always here to help. We greatly value your long-term loyalty, and we’re committed to making sure your future experiences are much smoother. Kind Regards, Pet Circle. 🐾
Avoid
Mxonique
The auto-delivery service is extremely frustrating and misleading as it will be ordered at some arbitrary point in a week window, I usually need to trigger it manually anyway or buy elsewhere for the 1-2 weeks they are delayed. This week though, the product stopped working entirely. I reached out to support and they were completely useless — no explanation as to why I could not buy/pause/cancel or anything else with my auto-deliveries. My first email included the dates of the scheduled order and my email. They then emailed back asking for my email, I provided it and they then replied asking which order I was referring to. Completely useless back and forth which spanned a 3-4 day period within which I had requested to trigger the delivery, had to then make other arrangements and now need to cancel the $200 delivery that is due to charge my card today! I still have no idea what is going on — is there something wrong with the order or is the whole service down and no deliveries are going out? Who knows? Who cares? I won’t be ordering from here anymore, assuming I can actually cancel the useless “auto”-deliveries 🤪
Developer Response
Hi Mxonique, We’re really sorry for the experience you had with our auto-delivery service. Our team has been working to fix the auto-delivery options via the app to ensure there is no further issues with orders processing. This should now be sorted; however, if you need any further help, please don’t hesitate to reach out to our customer care team. Kind Regards, Pet Circle. 🐾
Selling out of stock items results in terrible delays
ukstairs
The app does not show accurate stock levels, so I had no idea when ordering that some of my items were not in stock. For an order placed 16 August I received no updates until I contacted Pet Circle a week later to find out why our order had not been sent. The agent was not sure but said everything would be dispatched two days later. It’s the 29th today and while we received an ‘order packed’ message on Thursday by email and text, a week later, the order has yet to be dispatched. Moreover, the app still doesn’t reflect the status change while the website does, which means the different systems aren’t communicating with each other despite surely being interconnected. Bizarre.Follow up with the next agent who said the items weren’t in stock, hence the delay.The worst part is the zero communication. We’ve had to buy the items in person since. What’s the point in going with Pet Circle if comms are so poor that you can’t plan your pets’ meals and the bricks and mortar places offer price matching that eliminate the perceived savings? 😞
Developer Response
Hi ukstairs, thank you for taking the time to leave us a review. We are sorry to hear the recent experience you have had with us in your order being delayed. This is certainly not the level of service we want to be providing. Please feel free to reach out on sales@petcircle.com.au with the subject Attention Samantha and we can look into this more for you. Kind Regards, Pet Circle. 🐾
- Added a promo code field to the Ship Now drawer so you can apply discounts at checkout
- Auto Delivery skip and cancel actions are now available directly on the product detail page
- Active Auto Delivery items now appear above paused ones for easier management
- Search bar now personalises the placeholder with your pet's name
- Bug fixes to improve user experience
Version 2.8.5
The developer, Pet Circle, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
