Welcome to the new British Airways app.
Your journey starts here.
Enjoy a seamless experience, designed around the way you travel. Simplified navigation makes booking, managing, checking in and travelling effortless with your new travel companion.
Book flights
Book quickly and with confidence. Compare prices using our new calendar view, choose your preferred fare and pay using Apple Pay, saved cards or part-pay with your Avios in just a few steps.
Check in with ease
A smoother start to every flight. Check in using passport scanning, select seats and save your boarding pass to your Apple Wallet, ready for departure.
The day of your flight
We’re with you on the day. Your home screen gives quick access to boarding passes. Notifications and live activities (initially from London Heathrow and Gatwick) update you about gate changes and key information within 24 hours of departure.
Manage your bookings
Browse your upcoming trips, select seats, add bags or make changes to your bookings with ease whenever you need them.
Relax before your flight
You’ll have access to airport maps and see in real time how busy our lounges are at London Heathrow T5 to find a quieter place to unwind.
Take control of your journey
Support when you need it most. If disruption occurs, quickly review your options to rebook your flight or request a refund, all in one place.
Manage your account
Your travel, tailored to you. Save your passport details for faster booking and check in. Update personal details and preferences, view your Avios balance, tier progress and vouchers, all securely protected with Face ID.
Permissions
We may ask for access to:
- Your calendar and email to help manage bookings
- Your camera to scan passports, documents or QR codes
- Bluetooth and location for tracking features you enable
- Notifications for travel updates
You can manage permissions in your device settings at any time.
Please refer to the ‘Application Licence Agreement’, linked below, to view the terms of use of this application and its features. By downloading the BA application, you agree to these terms.
https://www.britishairways.com/content/information/legal/app-terms-conditions
The initial layout seems straightforward and clearly designed, but I found the way the app kept seemingly sending me to the website a bit confusing, and there’s something about having the BA app advertised to you within the BA app while you’re using it pretty unsettling. It didn’t fill me with hope that the important travel information I was entering was being properly saved while there seemed to be two version of the BA app/website running at the same time. Not a bad, just a bit clunky feeling to me and not especially reassuring at a time when you’re definitely looking for reassurance concerning flights.
The worst of the worst
Wargamer77
Every single time I fly with this accursed airline there are issues. And issues that the airline can never seemingly help with. From lost seat bookings to complete confusion using their app when it says I’m not checked in on one screen but am checked in the next all the way through to unending repeat emails saying I’ve changed my booking details when I haven’t that even BA cannot explain their pre and after sales service is an utter disgrace - by far, the worst airline. Oh and if you ever do want to speak with a human expect absolutely ridiculous wait times. Their inflight service is simply standard but at least acceptable as a saving grace. Will be avoiding this airline at all costs moving forward.
I will never fly BA again.
Bookreviewprincess
Flight cancelled - reason: no planes available. I had booked this flight 9 months ago. Offered very inconvenient flight. Allegedly no other options available. Ruined last day where I was and then first day in destination. I had bought Business - given middle seat Economy. No offer of compensation. Had to accept new flight, but when I checked, they had not actioned it. Spent hours on the phone. Terrible, unhelpful, uncaring, incompetent service. Again, no compensation offered. BA used to be renowned for its professionalism and high standards of service - those days are long gone it seems.
Below average
deepdark
Not a great experience from the BA app. When I log in with my account it can’t find my booking details. When I log in with the booking reference number my flight does come up however when I try to check in the language changes to Spanish even though a) I don’t speak Spanish, and b) I’m not in Spain I’m currently in London. I can’t find any language settings to fix this. Overall poor quality.
The new British Airways app is a faster, smarter and more reliable travel companion than ever before.
Book flights, check in, access boarding passes and stay in control with real-time notifications information on your day of travel.
With improved self-service functionality, travelling has never been easier.
More features coming soon.
Simple. Smart. Intuitive.
Version 7.0.0
The developer, British Airways Plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
