GO ANYWHERE. TRUST YOUR TAXI.
At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind.
WHY FREENOW?
• Iconic black cabs & taxis: tap to book professional, licensed drivers you can trust.
• Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride).
• Rental: enjoy flexibility through our car rental experience
JOURNEYS MADE EASY
• Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal.
• Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings.
PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026)
Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols.
ELITE AIRPORT TRANSFERS
Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga.
TRAVEL FOR WORK? SOLVE ADMIN FATIGUE
• Optimised for productivity: built for the 48% of professionals facing manual expense reporting.
• Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric.
• Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing.
LEADING THE ESG MANDATE
• Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles.
• Shared mobility: 79% of all shared vehicle trips are fully electrified.
DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST
Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad.
FREENOW Q&A
WHAT IS FREENOW BY LYFT?
A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries.
HOW DOES FREENOW SOLVE EXPENSES?
Via zero-touch expensing with SAP Concur and Amadeus Cytric.
WHAT IS FREENOW'S ECO IMPACT?
Freenow driving is eco-conscious: 79% of our shared vehicle trips and 61% of all corporate rides are fully electrified.
CAN I PREBOOK?
Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs.
WHERE DOES FREENOW OPERATE?
Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
Worked well for us while we were in Roma. Only minor issues getting a taxi the first time when the first driver canceled but only waited less than 8 minutes that time. Otherwise less than 3 minutes all other times. Worked well even when using my overseas travel Visa card as payment method. The drivers do also accept cash. Would recommend it.
App ok until something goes wrong
p!ssed0ff2022
We booked a ride to get us to the Eurostar in London for very early in the morning from our hotel. The driver did turn up but did not park in front of the hotel where we had been waiting 15 minutes but around the corner somewhere. When he was finally found by another driver, he started to drive away, with 4 adults trying to wave him down and the helpful driver tooting his horn and flashing his lights. He did not get out of his car once, nor could we contact the driver thru the app even tho it has a contact driver option, it did not work. They then charged me an additional fee as a no show. Eventually found somewhere in the app to lodge a protest, this has cost me over £20, but have not heard back from anyone. If you do use it, I recommend booking a black cab.NB… developer made contact for me to supply them more information, which I have already done twice!!! Just trying to make it look like they’re taking action on complaints but don’t seem to actually do anything when you submit a problem.
Developer Response
Hi there, we're sorry to hear that you were charged for this cancellation. Please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can investigate.
Absolute disgrace - never trust this service
ThirstySteve
I pre booked a taxi from central Rome to the airport 18 hours in advance. 15 minutes prior to the 8am pickup time we had a confirmed driver. At 8am he cancelled. Multiple further drivers cancelled. With 2 young kids, 5 big hold bags and hand luggage we’ve had to fight our way to the airport on public transport. Up and down multiple flights of stairs on the metro (lifts all broken of course). Now on a bus, not sure if we’ll make it, unsure whether we’ll lose 1000 euros worth of flights. This actually epitomises the weekend we’ve had in Rome. We were robbed yesterday, the streets are piled high with stinking rubbish. Do yourself a favour and visit somewhere else. We will never, ever be back.
Developer Response
Hi, thank you for your feedback. We are very sorry for any inconvenience occurred. We kindly invite you to contact us via our dedicated page https://support.free-now.com/hc/en-gb/requests/new, we will be happy to assist you. Thank you
Rubbish
Useless - doesnt simplify
Had an awful experience trying to get from Heathrow airport to London city - first driver cancelled on us, second pretended to pick us up (started the trip on his app) before cancelling, app didn’t update properly so couldn’t contact the first two drivers and showed the wrong number plate for the third driver which made it hard to find, eta for pick up and to destination were false, could only pay with one of four cards for some reason and transaction declined first two times. Thank goodness the third driver took us. Waited over 45 minutes to get a car. Will never use FreeNow again.
Developer Response
Hi, thank you for your feedback. We are very sorry for any inconvenience occurred. We kindly invite you to contact us via our dedicated page https://support.free-now.com/hc/en-gb/requests/new, we will be happy to assist you. Thank you
Keep your Freenow app updated for the smoothest rides yet.
Freenow remains the London licensed PHV operator.
We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
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Version 13.43.0
The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Location
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Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
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Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
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Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Intelligent Apps GmbH
Size
251.3 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
