I loved Netflix (yes, it’s past tense), the catalogue was superb until today where suddenly the only catalog I have access to is the global catalogue a.k.a Netflix produced shows / movies only. Been a loyal customer for the past 2 years or so, this is the first time I use their online chat feature to ask for help as none of the available stock standard FAQ / problems in their website really apply to my case. First things first, I do have VPN and I understand that using VPN will cause Netflix to block the broader catalogue available in that region, I get it. The thing is I never used it whenever I watch Netflix. And by the way, the vpn is only available in my phone and laptop. There’s nothing in the router / smart tv. The thing that really puzzles me is that using my VPN, I was somehow able to access broader catalogue in my region. Of course I brought all of those information to the live chat agent, the response however was stock standard and there was a point where I felt like talking to a bot. The agent was simply shifting the problem to the ISP. At the very least I would expect he/she to tell exactly what my problem or why my account is getting blocked from accessing the broader catalogue. I think a bit more care to the customer is appreciated. I need to think of changing my ISP, if it solves my problem, great, if it’s not then it’s a lose-lose to both ISP and Netflix.