Stay Safe, Informed and Prepared—Wherever You Travel
Make the most of your International SOS subscription with the enhanced Assistance App. Whether you're planning a trip or navigating an emergency abroad, the app provides everything you need to travel confidently and stay protected.
Before You Go
Personalized Pre-Trip Checklists: Tailored to your destination and travel profile.
Trusted Medical & Security Advice: From our global network of experts.
Vaccination & Health Info: Understand what’s required before departure and what to expect on arrival.
Visa & Travel Requirements: Find entry rules, visa needs, and travel documentation based on your passport and trip details.
While You Travel
24/7 Expert Support: Instantly connect with our team of 12,000 health, security, and logistics professionals—anytime, anywhere.
Crisis Guidance: Know what to do in emergencies, from natural disasters to political unrest.
Find a Doctor: Locate trusted medical professionals near you, wherever you are in the world.
Mental Health Support: Access confidential mental health resources and speak with trained professionals to support your wellbeing while traveling.
Even When You're Not Traveling
Destination Research: Explore travel conditions and insights for future trips.
Local Alerts: Stay informed about developing situations in your home location.
New & Improved Features
New map view: easily search for a country, city or destination guide.
One click: to check in, add a trip or call for assistance.
Trip Management: Organize your itineraries and reservations in one place.
Push Notifications: Receive location-based alerts during emergencies.
Multilingual Support: Available in English, French, German, Chinese, Japanese, Korean, Italian, and Spanish.
I love the new look and feel, so much better and faster to load. The check in process is a simple click.
Difficult to navigate
eatworldblog
I remember the previous version having sections with the security cultural and medical guidance for each country but now I can only seem to view the alerts. It's also too easy to log yourself out, and if you have logged in via your company membership number, it doesn't seem to remember your profile, you have to create a new one every time you log in. For an admin perspective, I don't like that members can log in without an individual profile, it makes it hard to track who is/isn't using the app.
Please change location service settings
Gorilla lounge
Fortunately for me I have not had to use this app in an emergency. But is has been using mobile data even when the app is not open it in background. It must be sending my location and the only 2 options are never and always. Please add a While Using option. What is the valid and legitimate reason for accessing my location when the app is off? There isn't any.
Unusable half the time
tuanos
This app used to be functional. Now it’s stuck on the ‘can’t check in because an update is required’ but then there’s no update even after a forced close/reopen. Frustrating when all you need to do is check in. Seriously needs a slimmed down no fuss version without updates every two days and added bloatware. It should allow to check ins if updated within the last few days. Data is limited depending on Country visited
Improved translation efficiency and performance enhancements
Version 18.16.0
The developer, International SOS Assistance, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
International SOS Assistance, Inc.
Size
119.8 MB
Category
Travel
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
