I have never used this app or signed up for this program, yet I continue to be charged $39. I have disputed these charges with my bank six times, and the payments are still being taken from my account.I have checked all of my subscriptions through Apple Wallet, the App Store, and my email accounts, and I am not linked to this service in any way. Because of these ongoing unauthorized charges, I even had to replace my bank card. Despite receiving a brand-new card, the payments are still somehow being processed.I have emailed requesting that my bank details be removed and that any account connected to my information be cancelled, but this issue remains unresolved.This has been extremely frustrating and concerning. I would strongly urge the company to address this matter immediately and ensure no further unauthorized charges occur.
We’re truly sorry to hear about this experience 😔 Please note that we never charge users without their consent — any payment can only happen through an active subscription that must be confirmed either via the app, our website, or through a platform like Apple or Google Play.It’s possible that a subscription was activated previously (on mobile or web), and is now renewing automatically. To clarify where the charge is coming from and help resolve this as soon as possible, please contact us at reviews@my-drama.com with the details of the charges. Our team will look into it carefully and make sure everything is handled properly 💙