LightInTheBox 12+

Overall Business Operations

I have been purchasing items from Lightinthebox for about two years. Everything I’ve purchased from bike headlights to heavy duty winter coats has been class. I’ve never bought anything that has fallen apart five minutes after opening the box. I own 71 T Shirts and numerous cargo pants long and short. I also have dress shirts and of course, a heavy duty winter coat. All of these clothes are good quality. In fact not one of my shirts have faded or lost their shape. They don’t even need to be ironed. The customer service is A1. If you order wrong, wish to cancel or change an order, provided you haven’t left it too long, the customer service team is only too willing to help. Now they have a new concept whereby you can customise your own T shirts. It’s absolutely brilliant. The designs you make come to you in incredible detail and colour. Just trying this is worth its weight in gold. All in all I give Lightinthebox an overall rating of 9/10. They would have scored the perfect 10. But they don’t give the shirts away for free 🤣🤣🤣

Developer Response ,

Wow! Thank you so much for your incredibly positive and detailed feedback! We're thrilled to hear about your two years of fantastic experiences with LightInTheBox. It's wonderful to know that the wide range of items you've purchased, from bike headlights to winter coats and custom T-shirts, have all met your expectations in terms of quality and durability.

We appreciate your kind words about our customer service, and we're delighted that our new concept of customizing T-shirts has impressed you. Your feedback about the incredible detail and color in the designs is truly valuable.

Thank you for your humorous touch in the end, and we're grateful for your overall rating of 9/10. We may not give shirts away for free, but your satisfaction and loyalty are priceless to us! If there's anything else you'd like or if you have further suggestions, feel free to share. We look forward to serving you for many more years to come! 🤣🤣🤣

Delighted with the resolution…

I’m fairly new to LITB but was so impressed just recently. I had bought a bunch of things for a birthday gift so needed it delivered by a certain date. One of the items was proving difficult to source and was holding up the rest being shipped. When I expressed my concerns about the delivery making it on time, Mutlucan came to my rescue by informing me that the bulk of the order would be sent immediately and then the final item ( not part of the gift ) would be sent as soon as it was available. I was also informed that the additional shipping cost would be “ on the house”. Thank you Mutlucan, you really saved the day ! Feeling so pleased with the level of service, I immediately ordered some more 😅Great customer service, nice job LITB

Developer Response ,

Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with our service and that Mutlucan was able to assist you in getting your birthday gifts on time. Your satisfaction is our top priority, and it's wonderful to know that we could help make your special occasion a success. We appreciate your continued support and look forward to serving you again soon. Great customer service is our goal, and we're glad we could meet your expectations. Thanks again for choosing LITB!

Comfortable and stylish tops for curvy women

I’m very pleased with my latest purchases from LITB. Sometimes it’s hard to get the sizing right, but if you go by the bust size the fit is usually right. The tops I ordered last are fairly basic, but they are exactly what I wanted. I have a lovely light pink top that is shorter than I usually wear and a bit see through, so the ace edged tank top is perfect to wear under it. The black angled hem top I ordered because I liked the look of how it draped on the model. Of course it’s totally different on my short, round body, but it’s so comfortable to wear (even the high, rolled neckline isn’t really a problem) and I can dress it up or just leave it plain. It’s a great trans-seasonal top. I’m glad I have these pieces in my wardrobe.